Square Loyalty FAQ
Find answers to commonly asked questions about Square Loyalty.
What does each setting mean?
How much does it cost to use Square Loyalty?
Square Loyalty comes with a free 30-day trial. After the free trial, Square’s Loyalty program subscription cost is based on your customer’s participation with your program.
Pricing is based on the total number of qualifying Loyalty Visits across all active locations per month in the following tiers:
|Monthly Location Cost||Loyalty Visits|
|$49 per month, per location||Up to 500|
|$99 per month, per location||501-1,500|
|$149 per month, per location||1,501-10,000|
|Contact Square Sales||Greater than 10,000|
Note: If you signed up through the Add-on Library in your Square Point of Sale app, you are given a 30-day free trial for your Square Loyalty program. You will need to add a subscription payment method for your Square Loyalty program within the 30-day period from the Pricing and Subscriptions section of your online Square Dashboard. If a payment method isn’t added, your Square Loyalty subscription will expire and both new and existing customers will be prevented from participating in your program.
Can a customer check in to or enrol in Square Loyalty when completing a payment through Square Invoices?
Earning and Redeeming Points
Customers and Refunds
Do refunds adjust a customer’s Loyalty balance?
Yes. See when Loyalty points will be removed automatically based on the loyalty program type and the refund type below:
|Loyalty Program Type||Full Refund||Partial Item Refund||Custom Refund Amount|
|Amount spent program||All points will be removed.||Points will be removed proportional to the amount refunded.||Points will be removed proportional to the amount refunded.|
|Per Visit||All points will be removed.||Points will be removed if the amount refunded is below the spending threshold to earn points.||Points will be removed if the amount refunded is below the spending threshold to earn points.|
|Per Item or Category||All points will be removed.||If an item that earned points is refunded, the points earned for that item will be removed. Otherwise points will not be removed.||Points will not be removed.|
For exchanges via Square for Retail Plus, points will be adjusted based on the items being exchanged. The adjustment is based on the Loyalty program settings at the time of the transaction. If no points were earned in the original transaction because no Loyalty customer was associated with the transaction, then there will be no adjustments to a Loyalty balance.