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Debit Blocks and Negative Balances

What is a debit block?

When you tell a Square representative that Square isn’t authorised to debit your bank account, you’re effectively revoking consent for us to make any credits or debits to your linked bank account. Until you provide us with new authorisation, Square will be unable to credit your bank account for payments you’ve processed. We’ll also be unable to debit your bank account for refunds, disputed payments, or other Square subscription services.

This is in line with our Payment Terms (and does not constitute an amendment or waiver of the Square, Inc. Payment Terms). If you like, you can review Sections 2, 10, 16, 18 and 19 of the Terms, which lays out your liability for chargebacks and the Direct Debit Request Service Agreement that you agreed to when you signed up with Square. You should be aware that Square reserves the right to pursue a negative balance via all available channels if we can’t reach a mutually agreeable repayment plan.

Why do I need to remove my debit block?

You have an outstanding negative balance in your Square account. We’ve got a couple of options to help you resolve your balance.

  • Pay off your balance in a lump sum.

  • Work with one of our Recovery Representatives to create a repayment plan that works for you. Contact Square Support for more information.

  • Offset your negative balance by taking payments on your Square account.
    Make a payment right now through the Recovery Resolution Centre.

Until you re-authorise Square to make transfers, you won’t be able to address your negative balance using your linked bank account. You’ll also be unable to receive deposits to your bank account as usual, after you’ve resolved your negative balance.

How do I remove my debit block?

To re-authorise Square to make transfers to and from your bank account, please link a new bank account or re-link the original bank details. Learn more about how to link a supported bank account.

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