Payments accepted with Square are sent directly to your linked bank account based on Square’s transfer schedule. If you can’t find a transfer, review the information below to make sure you’ve ruled out common issues:
View Transfer Details
From the Online Square Dashboard
1. Visit Balance > Transfer Reports in your online Square Dashboard.
2. Use the date-selector tool at the top-left of the page to refine the date range of your transfer search. Note: Click the middle of the date-selector tool to see a full calendar view.
3. Click on any transfer in the list to view details, including the last three digits of the bank account where the transfer was sent, and the individual card payments included in the transfer.
From the Square Point of Sale app
1. Tap the three horizontal lines in the upper right corner to navigate to the menu or the down arrow at the top of Square Register.
2. Tap Balance.
3. Tap Transfer Reports.
Review your Transfer Schedule
Check Square’s transfer schedule cutoff times. If payments were accepted after midnight or your customised close of day, those payments will be sent in your next transfer.
Transfers aren’t sent on weekends. Payments accepted on Saturday or Sunday are sent to your linked bank account by 4 p.m. on Monday.
Most banks are closed on weekends and public holidays, so transfers sent by Square are usually delayed during these times.
Check your Payments
Make sure all payments were processed as card payments and not recorded as cash, cheque, or other tender. Money isn’t actually processed through Square with the cash, cheque, and other tender options.
Check your Square Account
Check your emails or notifications to see if the Account Services Team have reached out for more information regarding your Square Account. Learn more about Suspended Transfers FAQ.
If you have multiple Square accounts or locations, make sure your device was signed into the active Square account or location associated with the linked bank account. The ability to transfer funds between Square accounts or locations is not available. You can opt to transfer funds outside of Square or issue a refund and sign into the correct Square account or location to process the payment again. You’ll need the original payment card or details from your customer.
Check your location status. If you were accepting payments on a deactivated location, you will need to reactivate that location, wait for the transfers to clear, and then deactivate it again. Ensure you're logged into the correct location before continuing to accept payments on your point of sale devices.
Check your Bank Account
Check that your bank account is verified. If you take payments before linking your bank account, money will remain in your account balance until your bank is verified.
Check if a transfer is pending. Pending transfers will complete and should arrive on the next business day.
Transfers from Square sent to your linked bank account can be identified by searching Square Inc in your bank statement.
Make sure your Square account isn’t linked to a closed bank account. If the transfers are sent to a closed bank account, please contact Square Support.
If you are still having trouble locating your transfers, check your email to see if you’ve been contacted by Square. If you have, reply to that email. You’ll also want to double check your spam folder as some email filters may automatically sort out Square’s emails.