Payments accepted with Square are sent directly to your linked bank account based on Square’s transfer schedule. If you can’t find a transfer, review the information below to make sure you’ve ruled out common issues:
Review your Transfer Schedule
Check Square’s transfer schedule cutoff times.
If payments were accepted after midnight or your customised close of day, those payments will be sent in your next transfer.
Transfers aren’t sent on Australian public holidays.
With the free automatic transfers option, your funds will automatically send each evening – including Friday through Sunday – and will arrive in your linked bank account the next day.
Most banks are closed on weekends and public holidays. Transfers sent by Square may be delayed during these times.
You may see your funds transferred in more than one instalment.
Note: You can instantly send funds to your linked bank account if the account is supported for Instant transfers.
View Transfer Details
View Balance Online
- Go to Balance from your online Square Dashboard.
- Choose which location you would like to view from the drop-down if you have more than one location.
- Click View all transfers.
- Use the date-selector tool to refine the date range of your transfer search. You can also click the middle of the date-selector tool to see a full calendar view.
- Click on any transfer in the list to view details, including the transfer mechanism, the last three digits of the bank account where the transfer was sent, transfer summary, individual card payments included in the transfer, and related trace details such as the transfer number.
View Balance In-App
- From the Square app, tap ≡ More.
- Tap Balance > View all activity.
- Your transfer reports will appear. Tap on any transfer in the list to view details, including the transfer mechanism, the last three digits of the bank account where the transfer was sent, the individual card payments included in the transfer, and related trace details such as the transfer number.
Note: If you are having difficulty locating a specific transfer on the Square app, you may be signed into a different location. To switch locations, tap ≡ More, scroll to the bottom of the page, then tap Switch location.
Check your Payments
Ensure all payments were processed as card payments and not recorded as cash, cheque, or other tender. Money isn’t actually processed through Square with the cash, cheque and other tender options.
Check your Square Account
Check your emails or notifications to see if the Account Services Team have reached out for more information regarding your Square Account. Learn more about Suspended Transfers FAQ.
If you have multiple Square accounts or locations, make sure your device was signed into the active Square account or location associated with the linked bank account. The ability to transfer funds between Square accounts or locations is not available. You can opt to transfer funds outside of Square or issue a refund and sign into the correct Square account or location to process the payment again. You’ll need the original payment card or details from your customer.
Check your location status. If you were accepting payments on a deactivated location, you will need to reactivate that location, wait for the transfers to clear, and then deactivate it again. Ensure you’re logged into the correct location before continuing to accept payments on your point of sale devices.
Check your Bank Account
Check that your bank account is verified. If you take payments before linking your bank account, money will remain in your account balance until your bank is verified.
You can link multiple external bank accounts to your Square account from the Bank Accounts section of your online Square Dashboard. Ensure that you’re looking at the correct linked bank account for your business location if you have multiple locations with Square.
Check if a transfer is pending. Pending transfers will complete and should arrive on the next business day.
Transfers from Square sent to your linked bank account can be identified by searching Square Inc in your bank statement.
Make sure your Square account isn’t linked to a closed bank account. If the transfers are sent to a closed bank account, please contact Square Support.
It can take a few days for next day transfers to show up based on your bank’s processing speeds. Contact your bank to get information on their processing times.
Note: Transfer tags will not display when using instant transfers. Instant transfers sent to your bank account will include “Square” in the description.
If you are still having trouble locating your transfers, check your email to see if Square has contacted you. If you have, reply to that email. You’ll also want to double-check your spam or junk folder, as some email filters may automatically sort out Square’s emails.
Contact Your Bank
If you’re still having issues locating a transfer, you will need to speak with your bank. In these cases, we most frequently find the bank may have misrouted or diverted the funds upon receipt.
To determine where the funds were routed, you will need to contact your bank to conduct a trace on the transfer.
Read more about locating transfer details.