Message customers about orders
- Sellers with the messages permission to view and send messages. Set permissions in Square Dashboard.
About order messages
You can message customers about live orders — ideal for gaining clarification on your customer’s order or notifying last minute changes, such as out of stock items or substitutions. Square Messages supports both text and email communication, as well as photo support.
Before you begin
To start conversations with your customers, subscribe to Square Messages Plus or start a free 30-day trial.
Square Messages is accessible from your Square Dashboard and is available with the following Square apps on compatible iOS and Android devices: Square Appointments, Square for Retail, Square Point of Sale, Square for Restaurants, and Square Invoices.
Send a message
- Sign in to your Square Dashboard, then go to Items & orders > Orders.
- Select an order and click (•••).
- Click Message buyer.
- Confirm that you have consent from your buyer to contact them.
- Type your message and select Send.
Message notifications
You will receive an email notification when your customer responds. You can also enable push notifications to your device by clicking the Messages > Settings icon from the Square Dashboard.