Troubleshoot Missing Orders with Square KDS
If your orders placed on Square Point of Sale or Square for Restaurants are not appearing on your Square KDS, it can be a stressful experience for both your customers and staff. This article provides advanced troubleshooting for any orders placed via Square Point of Sale, Square for Restaurants, Square for Retail, and Square KDS. Most issues can be resolved with the suggested troubleshooting steps below — to avoid hiccups in service and get you back to business.
Before You Begin Troubleshooting
Here are a couple of points to consider before you start troubleshooting your devices.
Begin Troubleshooting your point of sale or Square KDS
The steps below are listed in order of least to most time intensive. If the first step solves the issue, there is no need to continue troubleshooting. If the issue is not resolved, follow the instructions in sequential order.
Click on the instructions below for the specific device you are troubleshooting:
Test the point of sale connection to your KDS
Take a trial order to double check that your KDS is properly receiving orders from the point of sale (either Square Point of Sale, Square for Retail or Square Restaurants Point of Sale).