When you request a login code to be delivered to your phone via SMS, it is possible that the message is sent to the spam folder on your phone. In addition, double check to ensure there are no settings that could block the phone number these messages are being sent from and if there are any blocks to remove them. Lastly, reach out to your carrier to inquire why messages aren’t being delivered.
If none of these troubleshooting steps help resolve your issue, please reach out to firstname.lastname@example.org.
Square Local is currently only available in Atlanta and Portland . If you are interested in the cashback offers from either of these cities but have your location set to the other, you can send an email to email@example.com and request to have your location updated. If you are not interested in the offers from either location, you are welcome to unsubscribe from emails at any time to stop receiving offers not relevant to your location.
Once you’ve activated an offer for a merchant, you can shop at the merchant’s business using the credit or debit card attached to your Square Local account. After you shop at the merchant, using an active offer, you will receive the cash back, which is the offer percentage times the subtotal amount of the bill, within minutes of the transaction.
Yes, cash back earnings will expire after one year of inactivity on your Square Local account. If you do not earn any cash back rewards on Square Local for one year, Square will send you an email requiring you to transfer your cash back rewards to your Cash App account. If you do not transfer your cash back rewards within the time period required by Square, your Rewards will expire. Review our Square Local terms of service for more information.
There may be several reasons you did not earn cash back. To earn cash back, make sure you have followed all the instructions below.
Confirm you have activated the offer.
To earn cash back on your transaction, you need to activate the offer for the business before you shop at the business.
Confirm the offer you activated has not expired.
You can only earn cash back on offers that have not expired. To confirm you activated the offer and the offer is still active, go to your Square Local account page and confirm the offer appears under the Active Offers section.
The bill may not have settled.
Food and drink businesses may have up to 36 hours to settle a bill, e.g. to account for additional tips included in the transaction. You will earn a cash back on your transaction after the bill is settled.
Confirm your payment was made on a Square payment system.
If you made the purchase outside of a Square payment system, like DoorDash, then the transaction is NOT eligible for cash back. For online ordering, make sure you purchase from an online site fulfilled by Square. To avoid this issue, you should always navigate to the business’ website from Square Loca.
Confirm you used your physical card for the transaction.
We recommend you pay for your transaction using a physical card, rather than a virtual or digital card, like Apple Pay. If you paid for the transaction using a virtual card, it’s possible our system was not able to identify your transaction.
Currently, our system is limited to recognizing virtual card transactions for Visa, MasterCard, and Discover cards. If you paid for a transaction using these supported card brands but still did not receive cash back, it’s possible that you added your card to Square Local prior to adding it to Apple Pay. If that’s the case, remove the card from your profile and re-add it — this will help us track Apple Pay transactions in the future.
In the meantime, contact support and include your receipt information so we can manually credit cash back for this transaction.
If you do not have your receipt, please provide the following information:
The name of the business where you made the transaction
Date and time of the transaction
The last four digits of the payment card and the card issuer (e.g. Visa/MasterCard/Amex/etc)
The purchase amount
Note: The last four digits on the virtual card are different from those of the physical card, and unique for each device.