System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Home>Get Started

Updates to Team Management & Square Shifts

Starting on June 27th, 2023, the labor management features of Square Team Plus, such as scheduling, time tracking, labor vs. sales reports, and commission tracking, are now only available as a new, separate service called Square Shifts. All of the existing labor management functionality of Square Shifts remain the same and are accessible from the Shifts section of your online Square Dashboard.

Square Shifts is split into two tiers:

  • Shifts Free which includes basic time tracking and scheduling functionality and comes at no cost for teams with up to five employees, including the account owner.

  • Shifts Plus which is available with advanced labor management features for teams of 6 or more employees starting at a cost of $4.00 per team member. Shifts Plus has a minimum subscription requirement of two team members, including the account owner.

Subscription plans vary depending on when a subscription to Team Plus or Shifts Plus commenced, and you can see additional information on each scenario below. 

Read more about how to Get Started with Square Shifts.

Team Plus legacy subscribers prior to June 27, 2023

Starting June 27, 2023, any active Team Plus subscribers will now be on a legacy bundled subscription plan that includes Team Plus and Square Shifts Plus features. No action is required to continue to use either service and there will be no change to your subscription billing until further notice. You will see the change reflected in your online Square Dashboard as Team Plus (legacy). If you choose to unsubscribe from this legacy Team Plus subscription, starting July 2, 2023 you will not be able to return to this old plan and will need to subscribe to Team Plus and Square Shifts Plus separately to regain usage to those features. 

New subscribers on or after June 27, 2023

Starting June 27, 2023, the labor management features of Square Shifts Plus are no longer included with a Team Plus subscription for new subscribers. New subscribers to Team Plus or Square Shifts Plus from June 27, 2023 onward will be offered a 30-day free trial to either service, depending on which service you subscribe to. For example, if you subscribe to Shifts Plus, you’ll also have access to a 30-day free trial of Team Plus or vice-versa. After the free trial is over, subscription billing for either service will begin on your account. Sellers that only need one of the subscriptions can end a subscription from the Pricing & subscriptions section of their online Square Dashboard.

You can see the included features and subscription pricing for both Team Management and Square Shifts Plus in our Support Center.

Update your Subscription 

To opt in to Square Shifts Free or Square Shifts Plus, or to update your Team Management subscription:

  1. Log in to your online Square Dashboard and select Account Settings > Pricing & subscriptions.

  2. Choose the version of Square Shifts or Team Management you wish to use and proceed through the enrollment process. If subscribing to Shifts Plus, you’ll be asked to provide payment information for your subscription.

  3. If you wish to unsubscribe from either Shifts Plus or Team Plus, select Unsubscribe next to the applicable service to cancel.

Note: Square Shifts Free allows a maximum of five team members, including the account owner. If you wish to have six or more team members use scheduling, time tracking, or any other labor management features, you will be required to subscribe to Shifts Plus. The employee cap does not apply to subscribers of Square Payroll, Square for Retail Plus or Premium, Square for Restaurants Plus or Premium, or Square Appointments Plus or Premium.

You can also subscribe to Shifts Plus for a 30-day free trial. Payment information will be required to sign up, but your account will not be charged until the following month. If you opt in to Shifts Plus and wish to use Shifts Free, you can always update your subscription from the Pricing & subscriptions section of your online Square Dashboard.

Pricing and Features

In order to access the labor management features of Square Shifts, you will need to subscribe to the service. The free version of Square Shifts includes basic functionality such as giving your team the ability to clock in and out at your point of sale or on the Square Team App while you’re able to schedule and track their time, tips, and multiple wages. 

Square Shifts Plus includes additional advanced features such as labor vs. sales reporting, tip pooling, commissions tracking, shift reminders for your team, and more. Square Shifts Plus starts at $4.00 per active team member on your Square account, and you are billed in advance at the beginning of the month. 

Team Management pricing will not change with this update, and it will still be available in both a free and paid version that starts at $35 per month per location. 

Note: Shifts Plus has a minimum subscription requirement of two team members per month. Subscribers to Square Appointments Premium, Retail Premium, and Square for Restaurants Premium will have access to all Shifts Plus features as a part of your subscription. No action is required on your Square account to access these features if you are subscribed to at least one of these services.

Read more about Square Shifts pricing and features.