Square Messages with Facebook Messenger
Create a single channel for all your customer communications with the new Square Messages integration with Facebook Messenger for Business. Stay ahead of customer demands whether they reach out to you through text, email, or Facebook Messenger.
With this integration, you can view and reply to messages sent to your Facebook business page within Square Messages on your Dashboard. Inbound messages and photos will be accessible to you and your employees, so you can provide a seamless experience from your social page to your Square platform. All you need to get started is a Facebook Business Page with messaging permissions enabled.
To begin, make sure Square Messages is enabled on your Square account. Then, you can connect your Square Messages with Facebook Messenger.
From your online Square Dashboard, go to Account & Settings > Online Sales Channels.
Click the Get Started button for Facebook Messenger for Business and enter your Facebook login information in the pop-up login portal.
Select the business pages you want to use with Square Messages.
Review and apply permission options and click Done.
Close the Facebook login portal after Facebook confirms the connection with Square Messages was successful.
Return to your online Square Dashboard to assign specific locations to your linked Facebook Business Page.
Manage Your Facebook Messenger Settings
On the Manage Channel page, you can check your connection with your Facebook account, view and edit the Square locations attached to your Facebook Business pages, or remove the integration. You can also adjust settings through your Facebook in your Account Integration Settings.
To make edits or update your preferences:
Go to your Square Dashboard and click Account & Settings > Online Sales Channels.
Select Manage in the Facebook Messenger for Business section.
Make any changes and click Save.
If you are experiencing issues connecting your Facebook business page with Square Messages, try the following: