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Square Stand (2nd Generation) Guide

The Square Stand seamlessly turns your compatible iPad into a powerful point-of-sale with an intuitive, customer-driven checkout and integrated payments. Whether you're a full service restaurant or a retailer, this countertop device will accept every way your customers want to pay, including contactless options like Apple Pay, Google Pay, and Samsung Pay.

Looking for a more versatile location for your point of sale system? Square Stand Mount can be easily attached to a wall, rested on a countertop, or fixed to a VESA-compatible pedestal anywhere in your store. Compare the qualities of both the Square Stand and Square Stand Mount.

Set Up Hardware

A. Connect the optional hub to the base of Stand using the attached USB-C cable. Using the hub allows you to connect additional USB accessories.

B. Connect the hub into the power adapter by plugging in the USB-C cable attached to the power adapter. If you’re not using the hub, plug the power adapter directly into Stand.

C. Plug the power adapter cable into the power adapter, then plug the power adapter cable into a power outlet.

D. Slide your iPad into Stand and connect your iPad to the Lightning connector. You’ll know it’s secure when the security latch clicks.

To remove your iPad from Square Stand, pull the iPad out from the left-hand side, then gently push down on the raised security latch located next to the iPad’s camera. This will disconnect the iPad for easy removal.

You can also Secure Your Square Stand to your countertop as an optional setup step.

Remove Your iPad from Square Stand

Removing your iPad from the Square Stand should be done with care. Read the following instructions carefully to prevent damage to the iPad or Stand.

To remove your iPad from Square Stand:

  1. Locate the raised security latch next to the iPad’s camera on the left. 

  2. Pull the security latch outwards and then down to disconnect the iPad.

  3. Once unlatched, carefully slide the iPad out to the left. Take care not to pull the iPad up from Stand prior to disconnecting as this can damage the lightning connector.

Set Up Software

First, download one of Square's Point of Sale apps on your iPad. You can get started with the free Square Point of Sale app, or one of our specialized apps including Square for Restaurants, Square for Retail or Square Appointments.

Once you've downloaded the Square app best suited for your business, you can create a new account or simply log in with your email address and password to get started. Refer to the instructions below to learn more about common actions like creating items, setting up taxes, creating discounts, and more.

Hardware Accessories

Square Stand is compatible with USB, Bluetooth and network hardware accessories, including: cash drawers, receipt printers, barcode scanners, and scales. Learn how to Connect Recommended Hardware to Square Stand.

Pair with other Square Hardware

Square Stand’s built-in dip and tap readers will work perfectly for most businesses. However, if you’d like to take payments at a greater distance, add a dedicated display, or you need to occasionally accept magstripe cards, you can customize your setup by pairing Stand with one of the following.

Square Reader for Magstripe

S3 Stand with R12 Magstripe

The Square Stand (2nd generation) is compatible with the headset jack magstripe reader. Simply plug the reader into the Stand’s headset port, apply a sale, and swipe your customer’s card through the reader. No other installation is necessary.

Features:

  • Magstripe payments
  • Plug-and-go easy installment
  • Headset jack connector

Square Reader for Contactless and Chip

Square Reader for Contactless and Chip Left: Square Reader (1st generation) with Dock for Square Reader (sold separately).
Right: Square Reader (2nd generation) with Bosstab Dock for Square Reader (sold separately).

Connecting a Square Reader for contactless and chip to take payments at a distance is simple. Just plug the included USB cable (or optional Dock for Square Reader (1st generation)) to the USB hub on the Square Stand. You can also pair Square Reader for contactless and chip wirelessly using a BLE connection. Once the reader connects with your Square Stand, it will automatically activate during the checkout process of your next sale.

Features:

  • Chip (EMV) card
  • Contactless cards
  • Apple Pay, Google Pay
  • Wireless
  • Rechargeable battery
  • Optional dock

Watch this video to learn how to connect the Square Stand and Square Reader.

Square Terminal

Square Terminal

Square Terminal is an all-in-one standalone product that can pair as a second customer-facing screen for the Square Stand. Square Terminal accepts all payment types: chip cards (EMV), contactless (NFC) cards,magstripe cards, Apple Pay, and Google Pay. Simply pair the Terminal with the Stand via wireless connection, send a sale to the terminal, and allow your customer to complete the payment.

Features:

  • Magstripe card
  • Chip (EMV) card
  • Contactless cards
  • Magstripe card
  • Apple Pay, Google Pay
  • Wireless or Ethernet connection
  • Rechargeable battery
  • Second screen for distance customer use
  • Standalone point of sale when not paired with Stand
  • Receipt printer

Watch this video to learn more about connecting Square Terminal to your Stand.

Note: If using Square Terminal with Square Stand (2nd generation), we recommend disabling the Buyer-facing screen to make it easier to push payment to the Terminal. Do this by tapping More > Settings > Payment and toggling the default view to ‘All payment types.’ Learn more about identifying your Square Stand.

Use Your Square Stand

After you’ve set up your new Square Stand, you’ll be ready to start accepting payments! 

Whether you need to quickly process a sale for one of your customers or review your transaction reporting for a specific time frame, Square Stand allows you to do it all.

Accepting Payments

S3 Stand Tap and Dip Payments

  1. From the Checkout screen, enter a custom amount, add an item from your Library or Favorites page, or use a barcode scanner to scan the item’s UPC/SKU.
  2. Tap Charge and swivel the Square Stand to face your customer.
  3. Your customer can either tap or insert their card into the Square Stand, or use their smart device to complete a contactless payment. They can also choose to enter their information after the sale to receive an email or text message receipt.

Learn more about accepting payments with Square Stand and Fees and Payments FAQ.

Note: The built-in Square Reader on Square Stand (2nd generation) will work if the Square Stand is powered by USB-C.

Adding Customers to a Sale

  1. From the Checkout screen, tap Add customer when reviewing your sale.
  2. Select an existing customer from your directory or tap Create Customer to add a new customer.
  3. From the existing customer’s directory profile, or from the newly created customer’s directory profile, tap Add to Sale.
    Tap Charge to complete the sale as normal.

Learn more about managing your Customer Directory through the online Square Dashboard.

Reviewing Transaction History

  1. From the Square app, tap More and then tap Transactions.
  2. Review your transaction history in chronological order, or use the search bar to locate transactions based on card number, phone number, customer name, receipt number, notes and/or item name.

Once you’ve located the transaction in question, you can take actions such as issuing a refund or resending a receipt. You’ll also have insights into the transaction as a whole, including items sold, payment method used, and customers associated with the transaction.

Learn more about reviewing your transaction history through the online Square Dashboard.

Ask the Seller Community

Square’s online Seller Community is another great resource for finding answers to common questions about using Square, and a chance to ask the questions you’ve always wanted to. When you ask a question to the Community, another business owner can reply to share their experience, or a member of the Community team will swoop in to help.

You can also subscribe to Product Updates to find out about Square’s newest features and tools for your business.

Troubleshooting

If you have any trouble with your Square Stand, check out the following articles for help.