System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Home>Appointments

Get Started with Digital Assistant on Square Appointments

Thank you for helping us test Digital Assistant with Square Appointments!

We’re excited for you to preview Digital Assistant, a new feature that allows your clients to respond directly to SMS appointment reminders and confirm, reschedule, or cancel upcoming appointments. This digital receptionist can save you the time and hassle of managing your own appointments, and will automatically update your Square Appointments’ calendar.

What to expect with the Digital Assistant:

  • Drive down your no-show rate. Because clients are now able to respond to SMS appointment reminders, Digital Assistant will handle rebookings for you, so that you’ll improve your no show rate!

  • Get time back. Rather than handle the scheduling and rebooking of clients yourself, let our Digital Assistant move your appointments automatically - all without you needing to check your calendar!

Digital Assistant on Square Appointments FAQ

Am I able to view the conversations between my clients and Digital Assistant?

No! At this time, you are unable to view the conversations between your clients and our Digital Assistant, but if this is something you’d like to see, please let us know at betafeedback@squareup.com.

Will the Digital Assistant respect my cancelation policy?

Yes. If a client attempts to cancel outside of the allowed window, they will see an error message similar to the one that’s displayed on your online booking site when they attempt to cancel too late.

Am I able to customize the text?

No! At this time, you are unable to customize the SMS text, but we will try to mirror the existing reminder, booking, and cancelation messages as closely as possible. If this is something you’d like to see, please let us know at betafeedback@squareup.com.

Appointment Confirmation

confirmation

Appointment Rescheduling

rescheduling

Can't find what you need?