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Square Magstripe Reader FAQ

Review common questions about Square Reader.

When will I receive my magstripe reader?

Your new reader should arrive within 10 business days. If it doesn’t, follow these steps.

Why isn’t my reader working?

Most issues with the reader can be fixed with these troubleshooting steps.

How do I order a new magstripe reader?

If you are new to Square and haven’t ordered a reader yet, you can order a free reader directly from the Square Shop.

If you have already received your free Square Reader for Magstripe, you can purchase additional readers from the Square Shop for 10 dollars.

Can I use my magstripe reader with any Square account?

Yes, the reader is universal. It doesn’t store any specific account or bank account information, and it can be used to accept payments from multiple Square accounts.

I bought a reader for $10. How do I receive my credit?

If you bought your reader at a participating retail store, enter the redemption code printed on the inside of the reader packaging.

Is my mobile device compatible with the magstripe reader?

Apple devices running iOS 12 or above, and most Android devices running the latest version of Android OS are supported — as long as they also have a 3.5mm headphone jack or Lightning connector and location services.

Check to see if your device is compatible, or learn how to update your device’s software.

Can I use an extension cable or audio jack adaptor with my magstripe reader?

We don’t officially support audio jack adaptors or extension cables, but our merchants recommend a few that work well.

Can I buy a magstripe reader today?

Yes, if you need a reader today, you can pick one up at a participating retail store. Search for a reader at a retail location near you.

We recommend calling to make sure they are in stock before going to the store.

Can I accept chip cards or contactless (NFC) payments?

The Magstripe Reader processes magnetic stripe cards only, but you can use the Square reader for contactless and chip to accept chip cards.

My device doesn’t have a headphone jack, how can plug my reader in?

If you have an iPhone 7 or newer, you can use the new Square Reader for Magstripe with Lightning connector. As always, your first magstripe reader is free. You can order a reader from our Square shop and get started processing payments.

If you are using a device that does not have a headset jack, you can use the headset adapter included with your device that enables you to connect 3.5mm audio accessories, like your favorite headphones or the Square Reader, to the device’s main port (like a USB-C port).

We also recommend using the Square Reader for contactless and chip with your new device, as it connects wirelessly with Bluetooth LE. You can also accept contactless card payments, chip card payments, and mobile wallets like Apple Pay and Google Pay.

Learn more about: Magnetic Stripe Card Reader

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