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Gift Cards FAQ

Seller Community: Ask questions, get answers, and see how other sellers are using Square gift cards.

Find answers to commonly asked questions about Square gift cards. You can also watch a video tutorial below for additional information.

How much do gift cards from Square cost?

Gift card prices vary based on the amount purchased. Note: There are no monthly subscription or activation fees to use gift cards with Square. Learn more about gift card pricing.

How do I check the status of my gift card order?

Contact eCard Systems via email with any questions about your order, or give them a call directly at 1-866-776-7409.

When am I paid for gift card sales?

You’ll receive the funds from the sale of a gift card when it is loaded and sold, according to your transfer schedule. You won’t receive a transfer for purchases made with a gift card, as it’s deducting pre-paid credit that was paid when the gift card was purchased.

Are Square’s fees applied to a sale when my customer pays with a gift card?

No. Much like a cash or other tender payment, no additional fees will be applied to transactions completed with a gift card issued from Square – only the payment total will be deducted from the gift card balance.

Can my gift cards be used at all of my business locations with Square?

Yes. If you use multiple locations with Square, your gift cards can be issued and redeemed at any location.

If you use eGift Cards, customers can order them online from your eGift Card order site by sharing your custom URL with them, or they can order gift cards through the Give and Get Local Directory along with other local businesses in your area that also offer eGift Cards.

Note: Only businesses offering Square eGift Cards will appear in the search in this directory. Businesses that only offer physical gift cards in store will not be reflected.

If your business sells eGift Cards through Square and you have been processing payments with us, you should have the option to be included in the Give and Get Local Directory by visiting the eGift Cards section of your online Square Dashboard and toggling on Show a link to my eGift Cards in public directories. Once you toggle this on, your business should appear in the Give and Get Local Directory instantly.

If you wish to opt your business out of the Give and Get Local Directory, please visit the eGift Cards section of your online Square Dashboard and toggle off Show a link to my eGift Cards in public directories. Once you toggle this off, mention of your business will be removed from all directories, including those of our partners, but you will still be able to promote your business and sell eGift Cards online through your personal eGift Card site using your custom URL.

How do I check the balance of a gift card?

Follow these steps to check the balance via Square Point of Sale. You can also add a link to your website so your customers can check their gift card balance or reload their gift card online. Create the link from your online Square Dashboard.

Can my gift cards be recycled or reused?

Because your gift cards can’t be registered by customers, they can be reused once the balance reaches zero. You can add additional money or manually clear a gift card balance anytime.

Is a gift card’s balance cleared if refunded?

No. When refunding a gift card payment, be sure to also clear the balance of the physical gift card from the app. If the gift card is not present during the refund, you can locate the gift card’s transaction history from your online Square Dashboard to clear its balance.

Clearing the balance will deactivate and void the gift card. You’re then able to re-use the card for a future customer, or recycle it if you’d no longer like to keep it.

Can I sell and load plastic gift cards on my Square Online site?

Not at this time. You can sell eGift Cards through Square Online.

Can my customers use their gift cards to pay Invoices?

Yes, your customer can use a gift card from your business to fully or partially pay their invoice. If the balance on their gift card does not fully cover the amount owed on the invoice, then your customer can split the payment between their gift card and a credit card.

Can customers use Invoices to make gift card purchases?

No, gift cards are not an item available to be applied to an invoice.

Can customers use my gift cards to pay for online orders?

Yes, you can accept gift cards for orders placed through your Square Online site or with select Square Partners. Your customers will have the option to enter the gift card number during checkout.

Note: If you are using a third-party eCommerce integration partner and you’re selling physical Square gift cards, please check with the integration partner before ordering to ensure they are redeemable. Although Square is the payment processor, the partner may not always support external gift card redemption from Square.

Note: Gift cards can be used with electronic and shipped orders only. They can’t be redeemed for pickup orders at the moment.

Can I issue promotional gift cards?

No, there isn’t a promotional feature for issuing gift cards, but you can apply a discount to a gift card sale.

Can I sell a discounted gift card?

Yes – when a customer purchases a gift card, you can apply a discount to the sale. For example, if your customer purchases a $20 gift card and you’d like to discount the total sale by $5, apply a $5 discount. Your customer will receive a $20 gift card and will have paid $15.

Do gift cards expire?

No, gift cards from Square don’t expire.

Are customer rewards available with gift cards?

If you’re using a Loyalty program with Square, customers can earn stars when they pay with your gift cards. To earn stars for eligible transactions, customers need to use the same phone number entered when enrolling to your loyalty program..

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