Fresh KDS and Square

About Fresh KDS

Fresh KDS is a Square-compatible and third-party kitchen display system that can be used with or in place of order ticket printers. Install the Fresh KDS app on a compatible iOS or Android tablet to display current orders in your kitchen. 

Before you begin

If you are currently using Square KDS on iPads, you will need to migrate your hardware and software in order to continue your team’s access to your kitchen display system. Learn more about this product change and how to prepare for it in our Seller Community.

To integrate with the Fresh KDS app, orders must be made through the latest version of Square for Restaurants or Square Point of Sale on your iPad or Square Register.

Fresh KDS is for tablets only, and will not work on iPhones.

Get started with Fresh KDS

1. Sign in to your Square Dashboard and go to Settings > App integrations.

   • Alternatively, visit the  Fresh KDS website and follow the registration prompts.

2. From your Square Dashboard, click Visit App Marketplace.

3. Search "Fresh KDS" in the search bar, and click Get Started next to Fresh KDS. 

4. Create an account with Fresh KDS.

5. Select your subscription plan. 

6. Install the Fresh KDS app on your kitchen display tablet. 

7. Connect your display tablet to Square Point of Sale, just like setting up a kitchen ticket printer, to send order tickets to the Fresh KDS app. Make sure the devices running the Square Point of Sale app and the Fresh KDS app are on the same Wi-Fi network.

Manage your Fresh KDS subscription

Fresh KDS requires a monthly subscription. When you select your preferred subscription plan from the Fresh KDS website, you’ll need to select the number of screens.

Fresh KDS features, services, and plan changes are managed through Fresh KDS directly. Head to your Fresh KDS dashboard if you need to upgrade or downgrade your subscription plan.

Recommended tablets

Fresh KDS recommends the following tablets for running their application:

Troubleshoot Wi-Fi issues

The Square Point of Sale app and Fresh KDS integration requires a strong Wi-Fi signal to function properly. A weak Wi-Fi network configuration can cause: 

• A printer (or kitchen display system) to disconnect from the Square POS app.

• A printer not to appear within the Square POS app.

• Some order tickets not to be sent to the desired printer or kitchen display.

Some Square sellers have found the following troubleshooting tips helpful:

• If you share your network with many devices, create a separate Wi-Fi network using a dual-band router. 

• Create a Wi-Fi bridge to amplify your Wi-Fi signal. 

• If you’re using an old router, replace it. Old routers may start to malfunction and cause issues with your network connectivity. 

If you have additional questions, contact Square Customer Success.