Review data and SMS requirements for Square apps
About data and SMS requirements for Square apps
Square apps require basic data connectivity and may send SMS messages for security, verification, and transaction purposes. Understanding data usage and SMS policies helps ensure uninterrupted service.
If you’re using a device primarily for accepting payments with Square, it isn’t necessary to sign up for more than the basic data plan your carrier offers. Any data usage outside of Square apps, such as web browsing or sending emails, may require you to sign up for a larger data plan with your carrier.
Before you begin
If your phone number is linked to your Square account as a secure contact number or for two-step verification, Square can send you text messages when there's unusual activity in your account, help you access and recover your account, and receive Square alerts.
Square will only send you SMS messages related to sales inquiries and account management communications, when there’s unusual activity on your account, regarding two-step verification log-ins, or as a result of customer service inquiry to help you access and recover your account. Message frequency may vary depending on your interactions with Square and is designed to keep you informed and supported in maintaining your business relationship with Square.
Information obtained through SMS communication will not be sold or shared with third parties for any reason.
Check with your cellular provider regarding your plan’s SMS and data rates. Consent to receive SMS messages is not required as a condition of purchasing any goods or services.
Message and data rates may apply, and message frequency varies. Carriers are not liable for delayed or undelivered messages.
Review data and SMS requirements for Square apps
Compare the below actions you can take on Square apps with the approximate data usage:
Signing in to Square Point of Sale: ~8 kb of data
Declined payments: ~4 kb of data
Completed payments: ~10 kb of data
Issuing a refund: ~4 kb of data
Resending a receipt: ~4 kb of data
Opt out of SMS messages
You can reply to any Square messages with HELP for help or STOP to opt-out. If you need to opt-in again, you can reply to the messages with START or text START to 1-844-658-8792.
For additional help, you can contact Square Support. Hours and availability may vary depending on your Square subscription.