Data Plans and SMS Policy
Learn about the data and SMS requirements for using the Square apps.
How Much Data Does Square Use?
Although a basic data plan should be enough to use Square on your mobile device, below is an example of Square’s data usage per transaction.
Data Use with General Square Actions
| Action | Approximate Data Usage |
|---|---|
| Signing in to Square Point of Sale | ~ 8 kb of data |
| Declined payments | ~ 4 kb of data |
| Completed payments | ~ 10 kb of data |
| Issuing a refund | ~ 4 kb of data |
| Resending a receipt | ~ 4 kb of data |
If you’re using a device primarily for accepting payments with Square, it isn’t necessary to sign up for more than the basic data plan your carrier offers. Please keep in mind that any data usage outside of the Square app (ie. web browsing, email, apps) may require you to sign up for a larger data plan.
SMS Policy for Square
If your phone number is linked to your account as a secure contact number or for two-step verification, Square can send you text messages when there's unusual activity in your account and help you access and recover your account.
Privacy Policy
Information obtained through these SMS programs will not be sold or shared with third parties for any reason.
Carrier Costs
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
Opt out of SMS messages
You can reply to the messages with HELP for help or STOP to opt-out.
If you need to opt-in again, you can reply to the messages with START or text START to 1-844-658-8792.
For additional help, you can contact Square Customer Success through live chat or by phone. Our support number is 1-855-700-6000. Find out more about how to contact Square Support
SMS Policy for Cash App
If you link your phone number to Cash App, you’ll receive a text message receipt after each successful transaction.
Carrier Costs
Message and data rates may apply. Check with your cellular provider regarding your plan’s SMS and data rates.
Opt out of SMS messages
Reply “STOP” to any SMS message you receive from Cash App. You will receive no further messages from Cash App moving forward.