Set up delivery options for Square Online
About local delivery
You can sell Prepared food and beverage or Physical good items online, and offer nearby customers a way to have their orders locally delivered by your own delivery staff.
Before you begin
You can set up online delivery options in Square Dashboard.
Assign Local delivery fulfilment (for collection and delivery via a delivery service) to your items in your Item Library. Learn how to set up items for your website.
You can set up Click and Collect while setting up local delivery. Learn how to set up pickup options for your online store.
Step 1: Set up local delivery
Sign in to Square Dashboard and go to Settings > Account & Settings > Fulfilment methods > Online collection and delivery.
By the desired delivery location, click Set up location.
Complete collection setup and click Continue to move on to local delivery setup.
Indicate that you want to offer delivery by selecting Yes.
Indicate whether you’ll calculate and assign delivery times automatically by selecting Yes or No (you’ll set more of this up later), then click Continue.
Choose the sites where the delivery location should be available and click Continue.
Review your settings so far, then click Edit to go to the Delivery tab.
Set up delivery-related settings including a delivery region (either by Eircode or radius), delivery and service fees, minimum order amount, and no-contact delivery (not applicable to orders containing alcoholic items).
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Set up order timing by choosing whether or not it should be calculated automatically.
Click Yes to set up automatic timing calculations that consider these settings: when orders are available for delivery, how soon they can be delivered, when you start prepping orders, required prep time per order, how far in advance customers can place orders, and how simultaneous deliveries are restricted based on your capacity.
Click No to enter manual customer instructions that give you complete control over your delivery process – simply include your instructions about how and when customers can request an order delivery.
Set workflow settings up to enable one of two ticket printing options: either print tickets for orders based on their scheduled delivery times, or print tickets immediately after orders are placed regardless of their delivery times.
Set up fulfilment hours by indicating your delivery hours and time zone. You can also designate specific dates as restricted to indicate days of the year your location won’t process delivery orders (such as bank holidays).
Adjust any remaining settings in the Location details and Site visibility tabs.
Click Save.
Step 2: Manage advanced local delivery settings (optional)
After your main setup is complete, you can also configure other advanced settings that will apply to every location you’ve enabled for delivery.
Sign in to Square Dashboard and go to Settings > Account & Settings > Fulfilment methods > Online collection and delivery.
Click Advanced settings.
Under ‘Large order settings’, toggle Set a quantity limit for collection and delivery orders on, and enter a quantity limit. You can also include an optional custom message explaining how to place orders that are over the quantity limit.
Click Save.
Stop accepting local delivery orders
Sign in to Square Dashboard and go to Settings > Account & Settings > Fulfilment methods > Online collection and delivery.
Toggle Delivery off by your chosen location.
You can turn delivery back on at any time.
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