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Limit Orders on Square Online

Order limiting allows you to limit the total number of online orders for collection or local delivery within a 15-minute window. If the maximum number of orders is met, the next incoming order is promised for the next available time slot. This helps stagger collection and delivery times, prevent too many orders at any given time and limit the number of customers in a physical location waiting for their order.

Enable Order Limiting

To limit the number of collection and local delivery orders you can accept every 15 minutes in Square Online:

  1. In your Square Online Overview page, go to Fulfilment > Collection& Delivery.

  2. Add your location if you haven't already, or select Set up location or Edit by the location in question.

  3. Edit the ‘Order timing settings’.

  4. Under Scheduling, select the toggle to automatically assign a collection and/or delivery time at checkout.

  5. Under ‘Order limiting’, select the toggle to limit the number of orders that can be collected or delivered at the same time.

  6. Select Continue to proceed, and/or Save when finished.

Limiting for ASAP Orders

Based on your criteria, the promised time for ASAP orders will automatically stagger during peak ordering times.

By default, Square Online promises orders by rounding up to the next available five-minute increment. For example, an incoming ASAP order placed at 18:56 would be promised for 19:15 (not 19:11).

Limiting for Scheduled Orders

Here is an example of how limiting works with scheduled orders enabled:

Peter decides to offer order scheduling for his business Peter's Pizza. He continues to have an online ordering limit of 5 orders every 15 minutes. Throughout the day, customers have been planning dinners and scheduled orders for collection. The 19:00 time slot has 4 scheduled orders. The 19:05 time slot has 1 scheduled order.

At 17:00, a customer wants to place an order for collection at 19:00. The customer doesn't see 19:00 as an option when scheduling the order, and can only pick 19:10 or later. Because Peter has a maximum of 5 orders every 15 minutes, between the 4 orders scheduled for 19:00 and 1 order scheduled for 19:05, the soonest available scheduled order time is 19:10 to honour the order limiting settings. 

At 18:47, a customer attempts to place an order at Peter’s Pizza. By this time in the evening, Peter’s has received additional orders:

  • 7:00 p.m.: 4 scheduled orders

  • 7:05 p.m.: 1 scheduled order

  • 19:10: 4 ASAP orders

This customer would see the earliest collection time of 19:25, as the sliding window of 15 minutes would have hit its maximum orders between 19:05 and 19:20.