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Limit Pickup and Local Delivery Orders on Square Online

If you automatically assign pickup and local delivery times with Square Online, you can mitigate receiving a high number of simultaneous orders by limiting how many you can take every 15 minutes. When the system hits the maximum number of orders you’ve entered, we’ll extend your prep time in 5-minute increments to sequence out those orders.

Enable Order Limiting

To limit pickup and local delivery orders:

  1. From your Account & Settings page, go to Fulfilment > Pickup & Delivery.

  2. Select Edit by the location you want to limit orders for.

  3. Go to either the Pickup or Delivery tab.

  4. In the Timing section, select the toggle to limit the number of orders that can be picked up or delivered at the same time.

  5. Select Save when finished.

Limiting for Non-scheduled Orders

Based on your criteria, the promised time for non-scheduled orders (i.e., orders that’ll be ready as soon as possible) will automatically stagger during peak ordering times.

By default, Square Online promises orders by rounding up to the next available five-minute increment. For example, an incoming non-scheduled order placed at 6:56 PM would be promised for 7:15 PM (not 7:11 PM).

Limiting for Scheduled Orders

Say you offer order scheduling and have an online ordering limit of 5 orders every 15 minutes. Throughout the day, your customers have been planning orders for pickup.

Your 7:00 PM time slot has 4 scheduled orders and the 7:05 PM time slot has 1 scheduled order.

At 5 PM, a customer wants to place an order for pickup at 7:00 PM. The customer doesn’t see 7:00 PM as an option when scheduling the order, and can only pick 7:10 PM or later. Since you have a maximum of 5 orders every 15 minutes, between the 4 orders scheduled for 7:00 PM and 1 order scheduled for 7:05 PM, the soonest available scheduled order time is 7:10 PM to honour the order limiting settings. 

At 6:47 PM, another customer attempts to place an order. By this time, you’ve received even more orders:

  • 7:00 PM: 4 scheduled orders

  • 7:05 PM: 1 scheduled order

  • 7:10 PM: 4 non-scheduled orders

This customer would see the earliest pickup time of 7:25 PM, as the sliding window of 15 minutes would have hit its maximum orders between 7:05–7:20 PM.

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