System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Back to Home

Set Up Time-Based Categories in Square Online

Time-based categories work with your collection and delivery hours and let you limit item availability to specific days and times. Customers can only purchase items from time-based categories during the times you specify, subject to any applicable prep times and delivery estimate settings.

Set Up Time-Based Categories

From your Square Online Overview page, go to Items > Categories. Select an existing category to edit or click Add Category to create a new one.

Add a category title, image and items to include in the category, then scroll down to the Availability section.

sos-tbc-availability

Select the option for only certain days and times, then use the tick boxes to choose which days of the week these items are available. For each selected day, you can enter multiple time frames by clicking the plus sign and entering the hours. Click Save to apply your changes.

sos-tbc-categories-main

Time-based categories display a clock icon on the Categories page of your Square Online Overview page. To edit the settings or add and remove items, click on the category name. To delete a category, select the tick box and click the delete button.

You can also create time-based subcategories. Subcategories inherit the time-based settings from the parent category. For example, you might have a Lunch category that runs every day from 11:00 to 14:00. Within the Lunch category are subcategories for salads, sandwiches and soups, which are also available every day from 11:00 to 14:00.

sos-tbc-subcat

Ordering from Time-Based Categories

After selecting a location, customers visiting your online store are shown available items by default. Customers can use the menu on your order online page to switch between available items and all items.

sos-tbc-live-menu

‘Available items’ includes any item in a category that’s set to be available during all collection and delivery hours, items with fulfilment set to delivery, non-physical items (e.g. events, memberships, etc.) and items that are in a time-based category if the current day and time falls within the specified hours.

‘All items’ will display every item regardless of collection and delivery hours or time-based category settings.

To be eligible for purchase, items in a time-based category must be ordered with enough time to allow for fulfilment within the selected location’s collection and delivery hours, including prep time and delivery estimates. Customers can purchase items in a time-based category until one minute before the scheduled end time. So if you have a category that’s available from 11:00 to 14:00, 13:59 is the latest that an order could be placed, assuming it can be prepared and fulfilled within your collection and delivery hours.

Items in a time-based category will show the hours of availability on the order online page. When viewing an item outside of the available hours, the ‘add to basket’ button is disabled and shows the hours of availability instead.