Square eGift Cards
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With Square eGift Cards, you can easily sell digital gift cards online and in-store to customers searching for last minute gifts or to those who live far away.
Once you set up your free online eGift Cards order site, your customers will be able to send eGift cards via email to individuals, multiple people all at once or even to themselves. They can also create a group gift by letting contributors add funds to an eGift card online before it is sent to the recipient.
Customers' eGift cards can be easily redeemed for in-store purchases, on Square Online or with selected Square Partners like Magento.
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eGift Card Pricing
You will only pay a 1.75% + VAT fee when your customer buys an eGift Card in-store, or a fee of 1.4% +25c + VAT for EEA cards and 2.9% +25c + VAT for UK/non-EEA cards when your customer purchases one online through your eGift Card Order Site.
Funds from the eGift Card sale are included in your next transfer, and there are no fees when a customer pays using their eGift Card.
Set Up eGift Cards
Go to Payments > Gift Cards in your online Square Dashboard. Under the eGift Cards tab > select Configure.
Configure your eGift Card order page, including gift card designs and whether you’d like to sell eGift Cards online or in your shop. You can select from the set of available designs or upload your own designs and tick the boxes for the options you’d like to give your customers. The suggested file size for custom designs is 640 x 400 pixels per inch.
Copy the eGift Card order page URL to share with customers > tap Save.
Configure eGift Card Settings
You can delete a custom design from your online Square Dashboard. To do so:
Go to Payments > Gift Cards in your online Square Dashboard Under the eGift Cards tab > select Configure > Manage Designs.
Click on the X in the left-hand corner to remove your design > Save.
To configure eGift Card amounts:
Go to Payments > Gift Cards in your Gift Cards Dashboard.
Configure your eGift Card amounts.
Note: Preset amounts must be between €1 and €750.
To allow customers to add their gift cards to their Apple Wallet:
Go to Gift Cards in your online Square Dashboard.
Under the Settings tab, tick the box next to Enable Apple Wallet integration.
Click Save.
Edit and Disable your eGift Card Order Site
Visit the Gift Cards section of your online Square Dashboard > select eGift Cards > Configure.
Click the blue site URL Manage Designs to upload your own designs and select which gift card designs are available for your customers to choose.
To disable your eGift Card Order Site, toggle Sell eGift Cards Online above your site’s URL to Off.
Turn on bulk eGift card ordering
Some customers may need to purchase multiple gift cards at once to give away as gifts to large groups of people, like family members or employees. Customers who need to buy multiple eGift cards at a time can purchase them in bulk from your online eGift card order page.
To get started:
From your Square Dashboard, go to Payments > Gift Cards > eGift cards.
Select Configure and toggle on Allow bulk eGift card ordering.
Enter the maximum number of eGift cards customers can purchase per order.
Click Save.
Sell eGift Cards from your Point of Sale
You are able to sell eGift Cards from the Square app on all devices (iOS, Android and Square Terminal). Make sure to update your app to get the latest functionalities.
To sell an eGift Card:
From your item library, tap Gift Cards > eGift Card.
Rotate your screen to face the customer> ask them to pick a design, an eGift Card amount and to enter their email address.
Complete the sale.
Note: Customers will receive the eGift Card via email, and they can then print it or send it to a friend.
Sell your eGift Cards from your Square App:
To sell an eGift Card during a sale:
From the Checkout screen, tap Gift Cards > Sell eGift Card.
Rotate your screen to face the customer> ask them to pick a design, an eGift Card amount and to enter their email address.
Complete the sale
Note: Customers will receive the eGift Card via email, and they can then print it or send it to a friend.
Set eGift Card Default Amounts
By default, the Square Point of Sale app will display €10, €20, €25 and €50 default amounts to be loaded onto an eGift Card. If you’d like to set your own default amounts and turn off the option to load custom amounts, follow these steps:
Visit the Gift Cards section of your online Square Dashboard > Settings.
Under eGift Card Amounts enter your preferred default values > Save.
Toggle Allow Custom Amounts to Off to disable this option in the Square app.
How Your Customers Order Their eGift Cards
From your eGift Card Order Site
Your customers can order from your custom eGift Card order page, where they can choose an eGift Card design, amount, delivery date, as well as add a personal message and the recipient’s information. Your customer will also enter their payment information and receive an email confirmation of their order.
Once you have configured eGift Cards on your account, you can share your unique eGift Card order page URL with your customers. To locate your order page, please visit the eGift Cards section in your online Square Dashboard and copy the URL that is below the Sell eGift Cards Online toggle switch.
Make sure you link to your eGift Card order page from your business website and social media pages. See more ways to promote your eGift Cards to your customers.
From the Square Point of Sale app
If you are set up to sell Square eGift Cards through your Square Point of Sale app, then you can load and send eGift Cards to recipients while you're in-store.
To load and send an eGift Card in the Square Point of Sale app:
Create a new sale or open an existing ticket.
Tap Library > Gift Cards > Sell eGift Card.
Select your eGift Card design.
Select a preset load amount or enter a custom amount.
Enter the eGift Card recipient's email address > tap Done.
Tap Return to Sale to complete the transaction.
Once the transaction is complete, the recipient will immediately be sent their eGift Card via email.
How Your Customers Check Their eGift Card Balance
Customers Can Reload their Gift Card and Check their Balance
Your customers can reload their eGift Card and check their eGift Card balance from the original eGift Card email by clicking on the View Your eGift Card button. The page will have information about the card balance, the ability to add funds to the gift card, transaction history, methods for redemption and the original gifting message.
To reload their eGift Card, customers will need to confirm their eGift Card number, PIN (if applicable) and payment card information.
Customers can also manage all of their gift cards from their Square profile.
Accept Your eGift Cards
You can accept eGift Cards through the Square Point of Sale app by either entering the 16 digit redemption code or scanning the barcode found in their original email. Your customers can also use your eGift Cards to place orders through Square Online.
Charge eGift Card with Redemption Code
Add items to your basket or enter a custom amount.
Tap Charge > Gift Cards.
Enter the 16-digit redemption code > tap Charge to select a payment card for the transaction.
Complete the payment flow.
Charge eGift Card on File
If you have linked a customer’s eGift Card to their Customer Directory profile, you’re able to quickly look it up and charge it at the point of sale and from Square Invoices.
Add items to your basket or enter a custom amount.
Tap Charge > Payment and Gift Cards on File.
Select a customer with a gift card on file or search by email or phone number > tap Charge to select a payment card for the transaction.
Complete the payment flow.
If there are insufficient funds on the gift card, you can use Split Tender to complete the sale.
Charge eGift Card with QR code or Barcode
Add items to your basket or enter a custom amount.
Tap Charge > Gift Cards.
From your customer's original eGift Card email, use your device's front-facing camera to scan the QR code or barcode. You can also use a compatible and connected barcode scanner.
Tap Charge to complete the payment flow.
Check an eGift Card Balance
To check the balance of an eGift card, head to the Square app.
From Smartphone, iPad or Android Tablet
From the Checkout screen, tap Gift Cards > Check Balance.
Enter the eGift Card Number and tap Next.
The balance will be displayed at the top.
Note: Tapping Clear Balance will clear any remaining balance.
To check the balance on all outstanding gift cards you’ve issued to date, download the Gift Card Details report from your online Square Dashboard.
Resend an eGift Card
Go to Payments > Gift Cards in your online Square Dashboard.
From the Overview screen, search for the eGift Card sale by entering the gift card number or selecting a time frame from the date range selector.
Select the transaction > click Resend.
Enter the recipient’s email address > click Resend.
Update Recipient Email Address
You can edit the recipient email address for a scheduled eGift card before it is delivered. Updating the email address for a scheduled eGift card will not change the scheduled delivery date.
Go to Payments > Gift Cards in your online Square Dashboard.
From the Overview screen, search for the sale of the eGift card by entering the gift card number in the search bar or by selecting a time frame from the date range selector.
Select the transaction and click Update Email Address.
Enter the recipient’s email address and click Update Email Address.
You will see a notification banner at the top of your screen confirming that the eGift card email address was updated successfully.
Clear eGift Card Balance
You can clear an eGift Card’s balance from both the Square app and your online Square Dashboard.
Note: Clearing an eGift Card’s balance is a permanent action that cannot be undone. Your customer will not be refunded for funds cleared from an eGift Card. Additionally, refunding an eGift card does not automatically clear the balance, so you will need to clear it manually.
From the Square App
From the Checkout section, tap Gift Cards > Check Balance.
Enter the 16-digit eGift Card number > Continue.
Tap Clear Balance > select a reason > Clear.
From the online Square Dashboard
Go to Reporting in your online Square Dashboard > Transactions.
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Search for the eGift Card sale by:
Filtering the transaction search by item > enter eGift Card.
Search the receipt number from the eGift Card’s purchase.
Search using the last 4 digits of the eGift Card.
Once you’ve located the transaction, select it and click on the blue eGift Card number in the transaction details.
Click Clear Balance.
To confirm this request, enter the current eGift Card’s remaining balance.
Click Clear.
Refund to an eGift Card
From Point of Sale, Square Retail or Square Appointments apps on iOS devices:
Open the navigation menu and tap Transactions.
Enter the receipt number or the payment card number in the search bar to find the transaction.
Tap the transaction you want to refund and select Issue Refund.
Select the items or the amount you want to refund and tap Next.
Under Refund To, select Gift Card > Create eGift Card.
Enter the customer’s email address in the box. This will auto-fill if you have already added your customer’s email address to their profile in your customer directory. On the customer-facing screen, your customer can edit the email address or enter in a new one, if needed, then tap Done.
Confirm the email address with your customer, then tap Done.
On the Refund Complete window, tap Done.
After issuing a refund to an eGift card from your point of sale, your customer will receive an email with their eGift card that they can use for store credit the next time they shop with you.
Reload an eGift Card
An eGift Card can be reloaded from the Square App.
To do so:
From the Checkout section, tap Gift Cards > Check Balance.
Enter the 16-digit eGift Card number > Continue.
Tap Add Value > select a preset amount or enter a custom amount > Load.
Tap Charge > complete transaction.
Search Gift Cards
By applying filters in your online Square Dashboard, you can view in-depth information about gift cards purchased by customers, such as the purchase date, card type, purchase location, last four digits of the card, card balance, last name of purchaser, purchaser email address and more. To apply filters:
Log in to your online Square Dashboard and select Payments > Gift Cards.
Select Overview and click the filter icon.
Apply filters for the gift card data that you wish to view and click Show.
Note: For more in-depth information, you can access gift card reporting through your Square Dashboard or the Square Point of Sale app.
Combine Multiple Gift Cards
Customers may have multiple cards from your business. They can combine multiple cards into a single gift card for easier redemption through their Square profile.
Customers can combine gift cards from the same business by using these steps:
Log in to your Square profile.
Select one of the multiple gift cards and select Transfer balance.
Enter the transfer details and select which cards to combine then click Transfer balance.
Note: Customers can also combine a new gift card with an existing gift card. They will just need the 16-digit card number.
Link eGift Card to Customer Profile
Linking a customer’s eGift Card to their customer profile lets you quickly charge their eGift Card on File during purchases at the POS and from emailed invoices.
Note: Employees managing eGift Cards on File must have the Add and Remove Customer Cards on File point of sale permission enabled for their permission set.
Link Via Email
An eGift Card is added as a Gift Card on File on the recipient’s profile once the eGift Card is successfully delivered via their email. If a customer profile has not been previously created then the card is searchable via email.
Note: eGift Cards sold in the Square app are not automatically linked to a customer, but you can manually add an eGift Card to a customer profile.
Link Via Phone Number
A customer is able to link their eGift Card to their phone number after they have received their card in their email:
Select View Your eGift Card from the eGift Card email.
Enter an 11-digit phone number and > Next.
A cashier is then able to charge the eGift Card by searching their phone number when selecting the Credit and Gift Cards on File tender type during checkout.
View an eGift Card’s Transaction History
From the online Square Dashboard
Go to Reporting in your online Square Dashboard > Transactions.
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Search for the eGift Card sale by:
Filtering the transaction search by item > enter eGift Card.
Searching the receipt number from the eGift Card’s purchase.
Searching using the last 4 digits of the eGift Card.
Once you’ve located the transaction, select it and click on the blue eGift Card number in the transaction details.
To view the receipts for each gift card transaction, click on the receipt number under the Receipts column.
From the Square App
From the Library section, tap Gift Cards > Check Balance.
Enter the 16-digit eGift Card number > Continue.
Note: Tapping Clear Balance will clear any remaining balance on the gift card.
View Gift Card Transfer History
From your online Square Dashboard, click Payments > Gift Cards.
Select the gift card in question or you can search for the gift cardby specific characteristics such as the last 4 digits of the gift card or the receipt number from the gift card’s purchase.
Click the gift card and scroll down to view the transfer history.