Recognise and Report Suspicious Account Activity
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If you notice a transaction or change made to your account that you didn’t authorise, contact us right away.
If you have security concerns about your account, please do the following:
Reset Your Password
Visit squareup.com/password. Choose a complex and unique password that is at least eight characters long, with a mix of numbers, symbols and capital and lowercase letters. Avoid using your name, email address, mobile number, birthday or any other personal information in the new password. If you use the same password for other services, it’s a good idea to change those passwords as well.
Square won’t ask you to send sensitive information such as your email address, password, identification information, bank account details, or debit/credit card information over email, phone, or text message. Phishing emails may look similar to official emails from Square, so learn how to recognise and report phishing scams.
Set Up 2-Step Verification
2-Step Verification – also known as two-factor authentication (2FA) – is a tool that provides an extra layer of security for your Square account, protecting your account from unauthorised access. All you’ll need is an authenticator app. Learn more about how to set up 2-step verification.
Add a Secure Contact Method
In instances where Square detects unusual activity on your account and needs to contact the account holder, you can add an additional secure contact method to your Square account as a backup. Adding a secondary contact method enhances account security and helps you access and recover your account, if needed.
You can add a secure contact method by going to Account & Settings > Personal Information > Sign in & security in your online Square Dashboard and proceeding through the verification process.
If you ever need to update any of the secure contact methods for your account, go to Account & Settings, select Manage ways to verify it’s you, proceed through the verification process, and update the phone number or email address in question. Once your secure contact method is verified, you can also add it as a 2-Step Verification contact method.
Contact Us for Assistance
If you can’t log in with your email address and password, please contact us by submitting an Account Review request. Be sure to provide the email and phone number associated with your Square account in the request; we’ll work with you to get you back in control of your account.