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How Do I Report Unauthorised Account Activity?

If you notice a transaction or change made to your account that you didn’t authorise, contact us right away.

If you have security concerns about your account, please do the following:

1. Reset Your Password

Visit Choose a complex and unique password that is at least 8 characters long, with a mix of numbers, symbols, capital and lowercase letters. Avoid using your name, email address, mobile number, birthday or any other personal information in the new password. If you use the same password for other services, it’s a good idea to change those passwords as well.

2. Contact Us if You Require Assistance

If can’t log in with your email address and password, please contact us by submitting an Account Review request. Be sure to provide the email and phone number associated with your Square account in the request – we’ll work with you to get you back in control of your account.

3. Protect Yourself

Keep in mind that Square will not ask you to send sensitive information such as your email address, password, identification information, bank account details or credit card information over email, phone or text message. Phishing email may look similar to official emails from Square, so learn how to recognise and report phishing scams.

Take advantage of the 2-Step Verification feature. This tool provides an extra layer of security for your Square account, protecting it from unauthorised access. All you need is a mobile phone number.