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Square Online Checkout Links FAQs

Review answers to frequently asked questions about using Square Online Checkout.

What are the transaction limits for Square Online Checkout links?

All Square merchants have a per transaction limit of £25,000. Donations are limited to £4,000 per transaction.

What will my source reporting look like?

For transactions completed through Square Online Checkout links, source reporting will show Checkout Link as the source in the Square dashboard. You can also see total sales per link (for the past year) in the Square Online Checkout home page.

Where can I view the full checkout link URL?

You can view each checkout link from the Online Checkout home page. Just select Create a checkout link in the Online Checkout section of your Dashboard, and you will see all of the links you’ve created in one place. Click on the item you want to view and a card will slide out which displays the link URL.

Can I send the same checkout link to multiple customers?

Yes! Multiple customers can access the same checkout link for an individual item.

Why can’t my requested item be found?

If you also have Square Online, navigate to your Square Online Overview page > Items > Item Sync to turn on the Automatically add new items to this site option and make sure your items are set to Visible. This will make sure those items are available for online selling through your checkout links.

How do I add an image to my checkout page?

Images are available for checkout links that are created in the Item Library. Navigate to your Item Library to enable checkout links and add an image for your item.

What size is required for my images?

Your image must have a minimum width of 320px for a larger image.

Will my customers receive my customised receipts for items purchased through checkout links?

Not at this time. Customers will receive a basic Square receipt by default. There is not a way to customise the receipts associated with checkout link purchases.

Why can’t I create a checkout link using the Online Checkout Add-on?

Online Checkout can only be enabled for one location at a time. To confirm the location where you are currently logged in to the app, select ≡ More > Settings > Account > Location.
You can change the location you want to use to track sales and inventory for checkout links in your Square Dashboard by going to Payments > Online Checkout > Settings > General and selecting a Primary Location.

Learn more about Square Online Checkout links.

Learn more about getting started with Square Online Checkout links.

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