Recognize and Report Phishing Scams
Be on the lookout for scam invoices
Did you receive a suspicious invoice, estimate, contract or message from Square? If you don’t recognize it, don’t pay it. Invoice phishing scams are on the rise and we want to keep you safe. Forward any suspicious message you get to firstname.lastname@example.org, then delete it from your inbox.
What is phishing?
Phishing is an attempt by a fraudster to collect personal and/or financial information over email, phone or text message. These fraudsters typically acquire this information by verbally requesting it over the phone, by posting links or false phone numbers on social media sites, or by sending unsolicited emails or texts messages, so that direct recipients enter personal information into fake websites or phone systems posing as real ones.
Learn more about protecting yourself from phishing scams on Square’s blog.
Protect sensitive information
Square will never ask you to provide sensitive information such as your username, password, social security number, full bank account details or payment card information over email, phone or text message.
If you believe that you called a fraudulent number for Square or if you receive a suspicious phone call, do not provide any personal or account information and hang up immediately.
If you receive a suspicious email from or regarding Square, don’t reply to the message, click any links or open any attachments. Additionally, if you receive any communications via Square Messenger, invoices, contracts, estimates, etc., requesting payment for services you do not recognize, do not reply or submit payment. Please forward any suspicious messages to email@example.com to report the incident. Do not include any other information in the email you forward. The appropriate team will investigate and take action if needed.
If you think your information has been compromised due to a phishing scam, please change your email address and Square account passwords immediately and report the incident through official channels.
Verify the phone number
To contact support, log in to your account, and visit Square’s contact page – or call us at 855-809-9000 between 6 a.m.-6 p.m. PT Monday-Friday. Keep in mind, if our phone line is unavailable or you are contacting us outside of our business hours, you will not see the option to call, but are able to request a call back or send us an email.
If a third party provides you with contact information for Square, please verify the information through an official Square channel before calling.
Verify the URL
Always be sure that you’re on a secure site before entering your Square login information. To do so, check that the web address in your browser is https://squareup.com/login and that the locked Square, Inc. icon has populated next to this web address.
It is common for phishing emails to contain links that direct recipients to a non-secure page where you may be prompted to enter your username and password (and sometimes additional sensitive information).