Use Square at Your Event
We want your event to run as smoothly as possible. Review the tips below to make sure you feel prepared and comfortable using Square, so you can enjoy yourself and focus on connecting with your customers.
Internet Connection and Apps
Find out if you’ll have an internet connection on location. A strong and secure Wi-Fi or ethernet connection is best, or you can use a secure mobile hotspot network if your connection is spotty.
Make sure you’re using the most recent version of the Square app on your device to access the latest features and fixes.
Learn how to Accept Payments with the Contactless + Chip Reader.
It may also be helpful to review how to accept payments without a reader.
If you need to refund a payment, you can do so from the Square app or via the Transactions tab on your online Square Dashboard.
You can connect a receipt printer and cash drawer to Square Point of Sale to print receipts and manage your cash.
If a customer’s card is declined, review these payment troubleshooting tips or have your customer contact their card-issuing bank for more information on how to proceed.
If you have trouble swiping, try these reader troubleshooting tips.
If you’re having trouble signing in, learn how to reset your password online.
If an team member forgets their device passcode, you can reset it from your online Square Dashboard.
Visit our Square POS rentals page for further information on how we can support your event.
Note: Hardware rentals are not available to individual/sole traders who have been operating for less than 12 months. Please visit place an order for Square hardware via Square Shop.