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Afterpay In-Person Payments FAQ

Find answers to commonly asked questions on accepting Afterpay in-person payments with Square.

General

What is Buy Now, Pay Later?

Buy now, pay later — or BNPL — is a payment option where a customer pays for a purchase over time in instalments, while sellers get paid the full amount immediately. With Afterpay, customers pay in four interest-free instalments over six weeks.

How much does buy now, pay later cost?

Square sellers using Afterpay get paid the full amount at the time of purchase, minus a processing fee on the total order. Enabling Afterpay with Square is free — there are no monthly fees or startup costs. You only pay when you make a sale. There are no processing fees charged on the remaining instalments or if your customer makes a late payment.

For Afterpay and Square Online payments, you’ll pay 6% + 30¢ (excl. GST) per transaction.

For payments processed via Afterpay in-person, there is a discounted processing rate of 1.6% (incl. GST) per transaction until 11 September, 2022. After this promotional period, Afterpay processing rates will be 6% + 30 cents (excl. GST).

Why is the Afterpay transaction fee different from the normal transaction fee for online payments?

Afterpay is a separate payment option working with Square, and this is the standard Buy Now, Pay Later (BNPL) rate that Afterpay charges merchants. In addition, Square and Afterpay assume BNPL risk on behalf of the merchant together, including chargebacks and fraud.

How will Afterpay benefit my business?

  • Increase Average Order Value: Customers who use Afterpay spend +40% more than those who do not.
  • Increase Frequency: Customers who use Afterpay shop +50% more frequently than those who do not.

Learn more via the Afterpay Business Centre.

Where is Afterpay acceptance available?

The buy now, pay later payment method from Afterpay is available to many businesses in the US and Australia.

How do I know if I can use Afterpay?

To see if you are eligible for Afterpay and to enable it for your business, log into your Square Dashboard and review your Payment Methods.

If you are listed as Ineligible, you cannot accept payments using Afterpay at this time.

Why am I ineligible to accept Afterpay?

Accepting payments with Afterpay first requires being activated for Square payments. Eligibility for Afterpay varies depending on your business type and the country you operate in. If you have multiple businesses within your Square account, it’s possible that some locations may be unable to accept Afterpay even if your overall business is eligible.

Eligibility for Afterpay is dependent on numerous factors, including how your business is structured and what you sell:

  • Sellers must be in an approved merchant category
  • Sellers must be based in Australia or the United States
  • Sellers cannot have multiple Tax Identification Numbers (TINs) or business numbers (such as ABNs)

We are working to expand Afterpay availability over time to allow more sellers to accept Afterpay within their business. Review our Afterpay Merchant Terms for more information.

How does Afterpay work for my customers?

Setting up Afterpay is easy. Simply direct your customers here to set up their Afterpay account. You can also learn who can use Afterpay via the Afterpay Support Centre.

What happens if my customer is late on their subsequent payments?

All remaining payments are handled entirely by Afterpay. If your customer is late or misses a payment, it doesn’t affect your business. Find out more about how payments work with Afterpay and the consequences of late or missed payments on the Afterpay website.

What are the risks of using Afterpay?

The integration is set up so Afterpay takes on the risk for you so you can focus on growing your business. You will receive the full payment upfront and at no risk to your business.

How do I manage disputes and chargebacks with Afterpay?

Afterpay takes on the risk for the sellers that use it, including chargebacks and fraud. If one of your customers disputes a payment, Afterpay will reach out to you for more information and any documentation on proof of delivery, and a dispute decision will be made.

If the customer wins the dispute, Afterpay covers any dispute losses entirely. At no point are funds held from your Square account.

Can I enable or disable Afterpay for certain days or times?

Not at this time. However, we look forward to introducing more control of Afterpay availability in the future.

Accept Payments

How do I enable Afterpay?

To enable or disable Afterpay for in-person transactions on Square POS app and Square Appointments app, you can enable/disable Afterpay directly from your app or online Square Dashboard.

If you’re using Square for Retail POS, Square for Restaurants POS or Virtual Terminal, you will need to visit Payment Methods via a web browser to enable/disable Afterpay.

Square Dashboard

  1. Go to Account & Settings from your online Square Dashboard.
  2. Click Business > Payment Methods.
  3. Next to the Afterpay payment method, click ••• then Edit settings.
  4. Toggle the In-Person setting on/off.

Note: Once you’ve enabled Afterpay in-person, customers can pay via their Afterpay Card on Square POS, Appointments POS, Retail POS, and Restaurants POS.

Square Dashboard - Account Settings - Payment Methods - AU

Square App

If you’re using Square POS app or Square Appointments app:

  1. Log in to your Square app.
  2. Tap ≡ More > Settings > Checkout > Payment.
  3. Under All payment types, tap Configure Afterpay. You will be directed to your dashboard via a web browser.
  4. Toggle the In-person setting on/off.

If you’re using Square for Retail POS or Square for Restaurants POS, visit the Payment Methods setting from your online Square Dashboard to enable/disable Afterpay.

Square POS App - Settings - Payment - Afterpay - AU

What if I want to disable Afterpay to my customers?

Afterpay is an optional product that Square offers to sellers. If at any time you decide you do not want to offer Afterpay at checkout, you can turn it off at any time within your online Square Dashboard settings under Payment Methods.

I’ve enabled Afterpay on my Square account. How do I let my customers know I accept Afterpay in person?

  1. You can order a free marketing kit via Square Shop which includes stickers and a table tent that you can display at your point of sale. You can also download a free retailer kit from the Afterpay website.
  2. Using Square Marketing, you can send a free Square Marketing email to your subscribed customers.
  3. Tell customers your business offers Afterpay on your website and social media. Visit Afterpay’s marketing assets for helpful tips.

What if I don’t want to offer Afterpay to my buyers?

Afterpay is an optional product that Square offers to sellers. If at any time you decide you do not want to offer Afterpay at checkout, you can turn it off at any time within your online Square Dashboard settings under Payment Methods.

Are there any limits to how much a customer can spend using Afterpay?

Yes, Afterpay can be used for in-person purchases between $1 and $2000. Afterpay also makes an instant approval decision at the time of purchase based on the specific consumer and the order, which may result in a customer’s order being declined at the time of transaction. This will be communicated to customers within the Afterpay app.

Note: The ability to change the in-person acceptance limit is not yet available.

Which Square hardware can accept Afterpay transactions?

To process Afterpay in-person transactions, customers must Tap-To-Pay via Afterpay Card on their digital wallets such as Apple Pay, Google Pay, or Samsung Pay. You can accept Afterpay in person on any of our contactless-enabled points of sale:

Afterpay can be accepted on:

  • Square Register
  • Square Terminal
  • Square Stand (2nd generation)
  • Square Reader

Afterpay cannot be accepted via swiping through magstripe on Square Stand (1st generation).

Can I split a payment between Afterpay and card or other tender options?

Yes! Simply tap Split Amount at checkout prior to accepting payments. Learn how to process split tender payments with Square.

Transactions and Refunds

How do refunds work with Afterpay?

If your customer chooses to make a return, they will be refunded the appropriate amount, and you will be refunded the relevant processing fees.

Square Sellers should refund an Afterpay payment as they would any other payment with Square—via your transaction history via your Square app or online Square Dashboard. Any paid installments will be returned to the customer by Afterpay and their future payments will be removed.

If issuing a partial refund, the refund amount will be first deducted from any outstanding installments, starting with the last installment to be paid. Then any amount over will be refunded directly to the customer’s payment method.

Please note, this may take several days to complete and a customer may not receive an immediate notification from Afterpay.

Learn more about how refunds and returns work with Afterpay.

What happens if a customer has a refund sent to a cancelled card or a closed bank account?

Your customer may have cancelled or closed your card in the time since the purchase was made. If this has occurred, your customer will need to contact your card issuer or bank to locate the returned funds and ensure that they are properly paid out to them.

If your financial institution requires details about the refund, including specific date, time, and amount, your customer can get in touch with Afterpay to ask for your refund confirmation.

How do I know which customers pay using Afterpay?

To understand in real-time whether Afterpay was used as a payment method for in-person transactions, reference your printed receipt.

To understand which of your previous transactions have been made using Afterpay:

  1. Go to Reports from your online Square Dashboard.
  2. Go to Payment Methods to see the total payments, refunds, collected amount and fees for the Afterpay transactions. You can use the time filter to navigate to a specific day, week, or month. And use other filters to get additional insights.

Customer Experience

How do in-store purchases work with Afterpay?

Learn more about how Afterpay works on their website.

To check out using Afterpay, you will first need to load your Afterpay Card into your digital wallet—such as Apple Pay or Google Pay. When prompted, simply tap your mobile device on the Square seller’s hardware as you would any mobile wallet or contactless payment.

It’s easy to shop in-store with Afterpay.

  1. Simply download the Afterpay mobile app to set up Afterpay Card.
  2. Visit the Card tab and follow the prompts to add Afterpay Card to your digital wallet.
  3. When you’re ready to pay, tap to pay with Afterpay Card using Apple Pay, Google Pay, or Samsung Pay.

How do I know if I can use Afterpay?

Learn more about who can use Afterpay in their support center.

How can I get support for a purchase made using Afterpay?

For questions about a purchase made through Afterpay, contact Afterpay directly through their support centre or review their support articles. They’ll be able to assist you with your questions about your payment schedule, late fees, refunds, and more.

Do I have to download the Afterpay app to use Afterpay in-store?

Yes, make sure you have the latest version of the Afterpay app. You can download the free Afterpay app here.

To shop in-store with Afterpay Card, customers are required to:

  • Download the free Afterpay App.
  • Have an NFC compatible mobile device.

We understand there’s a small percentage of customers whose devices are not NFC compatible, meaning that you will no longer be able to shop in-store with Afterpay without changing your handset. NFC capability is now a widely supported handset feature on devices across a range of price points.

How do I know where I can shop?

You can see where you can shop in the Afterpay app. Browse the Card tab to find Square sellers near you that accept Afterpay.

I have a question about something I purchased from a Square seller. Who do I contact?

To resolve your enquiry, we recommend contacting the Square seller directly. If you opted in for a digital receipt, you can find the Square seller’s contact details via the SMS or email receipt.

How will my refund request be processed?

To process a refund, you will need to return to the Square seller’s store or contact them directly to initiate the refund. Once the Square seller has processed your refund, the amount returned to you will come from Afterpay.

Questions regarding your refund, outside of requesting it, should be directed at Afterpay. You can also learn more about Afterpay refunds in their Support Centre.

Why am I still being charged when I have returned the goods?

After making a return, it may take several days for the Square seller to accept the return and process a refund — especially if you’ve returned items via mail. Until the refund is confirmed and processed by the merchant, your original Payment Schedule with Afterpay will continue.

If you’ve made a return and would like to request that your next payment be pushed back by up to 2 weeks from the original due date in order for the Square seller to process your refund, you can do so easily in the Afterpay app. Just follow the steps below:

  1. From the Orders Details menu, select Returning an Order.
  2. Choose whether the return is for a purchase made in-store or online.
  3. Following the prompts, enter the order details as instructed.
  4. If your request is successful, the final confirmation screen will include your updated Payment Schedule.

Note: You’ll only be able to make this request once per order. Additionally, if your refund still hasn’t been processed by your next payment date and amounts remain due, you may have 2 payments due on the same day.

Is there a spend limit for in-store Afterpay purchases with Square sellers?

Your total transaction must be between $1.00 and $2,000. Please refer to your estimated available spend which is determined based on a few factors, such as your payment history of making payments on time or how long you’ve been using Afterpay.

Using Square Online? Learn more about accepting payments with Afterpay on Square Online and Square Online Checkout via our FAQ.

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