Connect supported receipt printers, cash drawers and barcode scanners to the Square app on the iPad. If you have any connectivity issues after following the steps below, learn how to troubleshoot your hardware.

Ethernet Printer

What You'll need: A supported receipt printer, a standard ethernet cable and an AC power cord for the printer

  1. Locate your wireless router with Ethernet port and make sure you have a strong Wi-Fi signal. 
  2. Plug the power cable into the power supply port and into an outlet.
  3. Turn the receipt printer on by pressing the switch on the side of the unit. The printer lights should flash.
  4. Wait 30 seconds for the ready light to go solid, then plug the receipt printer into your router using the supplied LAN cable.
  5. Plug the LAN cable into the outlet labelled 100/10BASE on your router. 
  6. From the Square app, tap: Three Horizontal Lines
  7. Tap Settings > Printers > Create Printer Station.
  8. Enter a printer station name. 
  9. Tap Printer and select your printer.
  10. Make sure the receipt printer and your device are connected to the same Wi-Fi network. To test your connection, tap Test Print.
  11. Toggle on Receipts, Bills, Reports Open Cash Drawers, Order Tickets to print orders for prep stations and/or Order Ticket Stubs to give an order reference to a customer. If you turn on Order Tickets, you’ll also need to select which categories from your item library you’d like to print on the Order Ticket.
  12. Tap Save.

To connect multiple devices to the same Ethernet printer, follow these steps with each device. You can also print copies of the same receipt to multiple printers from one device.

Bluetooth Printer

  1. Plug the power cable into the power supply port and into an outlet.
  2. Plug the round adaptor end into the hole labelled DC24 in the back of the receipt printer.
  3. You may need to pull back the casing on the plug in the direction of the arrow in order to insert it into the receipt printer.
  4. Turn the receipt printer on by pressing the switch on the side of the unit.
  5. From the iPad’s home screen, tap Settings.
  6. Tap Bluetooth > toggle the switch on.
  7. If you have the Star Micronics TSP-654ii, hold down the larger of the two red buttons at the back of the printer labelled “PAIR” for approximately 10 seconds until the light next to the button starts to flash. If you have the Star Micronics TSP-143ii, it should automatically turn on in pairing mode.
  8. Select ‘Star Micronics’ from the list of Bluetooth devices available on your iPad.
  9. Press the iPad’s home button > tap and open the Square app.
  10. From the Square app, tap: Three Horizontal Lines
  11. Tap Settings > Printers > Create Printer Station.
  12. Enter a printer station name. 
  13. Tap Printer and select your printer.
  14. To test your Bluetooth connection, tap Test Print.
  15. Toggle on Receipts, Bills, Reports Open Cash Drawers, Order Tickets to print orders for prep stations and/or Order Ticket Stubs to give an order reference to a customer. If you turn on Order Tickets, you’ll also need to select which categories from your item library you’d like to print on the Order Ticket.
  16. Tap Save.

USB Printer and Square Stand

  1. Plug your supported USB receipt printer into a power source.
  2. Plug your USB cable from your printer into the hardware hub
  3. From the Square Point of Sale app, tap: Three Horizontal Lines
  4. Tap Settings > Printers > Create Printer Station
  5. Enter a printer station name.
  6. Tap Printer and select your USB printer. To test your printer connection, tap Test Print
  7. Toggle on Receipts, Bills, Reports Open Cash Drawers, Order Tickets to print orders for prep stations and/or Order Ticket Stubs to give an order reference to a customer. If you turn on Order Tickets, you’ll also need to select which categories from your item library you’d like to print on the Order Ticket.
  8. Tap Save.

Note: If your Epson TM-T82ii USB printer isn’t able to be selected, your printer might be in Ethernet mode. To change it to USB mode, follow these steps:

  1. Turn off the printer.
  2. Hold down the Feed button and turn the printer back on. Release your finger from the Feed button, then press and hold it down for more than one second. A printout should then print containing the current printer settings and some menu options.
  3. Go to Mode Selection by holding down the Feed button for more than one second.
  4. To select Customise Value Settings, press the feed button 3 times, then press and hold it for more than one second on the 4th time. This will prompt for the next menu.
  5. A menu containing 18 items will print. To select Interface Selection, press the feed button 17 times, then press and hold it for more than one second on the 18th time. This will prompt for the next menu.
  6. To select the interface to USB, press the feed button 2 times, then press and hold it for more than one second on the 3rd time. This option is now saved.
  7. Turn the printer off then on.
  8. Open the Square Point of Sale app, then follow the steps above to finalise set up.

Cash Drawer

A cash drawer must be connected via a receipt printer to open automatically. Otherwise, you’ll need to manually open the drawer using the cash drawer key. To link your cash drawer to the Square app on your iPad, connect it to a supported receipt printer via the RJ11 port labelled DK on the back/underside of the printer.

Ensure you have toggled on Receipts, Bills, Reports Open Cash Drawers in your Printer settings in the Square app for the cash drawer to open automatically.

Once the cash drawer is set up it’ll automatically open in the following scenarios:

  • Cash payments
  • Cash refunds
  • Payments entered as other tender
  • Each time a cash drawer session ends
  • Each time Paid In or Paid Out during a cash drawer session is selected

Note: Mobile Bluetooth receipt printers aren’t compatible with cash drawers at this time.

Bluetooth Scanner

  1. Scan the barcode below to put your Bluetooth Socket Mobile 7Ci into iOS pairing mode.

    Barcode to pair scanner

  2. Visit your iPad’s Settings.
  3. Make sure Bluetooth is toggled on.
  4. Tap Socket CHS from the Devices menu to pair it.

Note: Bluetooth can pair with only one mobile device at a time. To pair your Bluetooth hardware with a different iPad, you’ll first need to unpair it. 

Unpair your scanner

  1. Hold the Trigger button (large button) and the Power button (small button) down together until you hear three beeps.
  2. Release both buttons.

Follow the same steps above to pair your bar code scanner to a different iPad.