Set up email and outage notifications
About email and outage notifications
Square notifies account owners and full access team members of important account activity. You can set your email preferences to receive:
Account emails, like daily or monthly sales summaries
Product or feature emails, for notifications about low inventory or Square Loans payments
Transactional emails for payments, refunds, or transfers
Notifications are sent to the email address of full access team members by default. Transactional notifications can’t be sent to multiple email addresses, and notification emails are not sent for cash transactions. While you can’t choose to have transactional notifications (like payment and transfer alerts) sent to an alternate email address, you can set up a forwarding rule from your email provider’s settings.
Square also sends outage notifications through email or SMS when services are deprecated or down. You’ll only get outage notifications for the products you use. For outage notifications, you can provide any email addresses or phone numbers.
Before you begin
You can adjust your notification settings from your Square Dashboard.
Make sure your Square emails are on your safe list so your internet service provider or mobile phone carrier do not block them. Add these Square domains to your safe list:
@squareup.com
@messaging.squareup.com
@communications.squareup.com
Manage email notifications
Sign in to your Square Dashboard and select Account & Settings > Business information > Email notifications.
Choose the types of email notifications you want to receive and click Save.
To change your language preference, scroll to Preferences, select your preferred language, and click Save.
Manage outage notifications
Sign in to your Square Dashboard and select Account & Settings > Business information > Email notifications.
Select Add email address or Add phone number.
Enter the contact information where you want to receive outage notifications and select Add.
To remove a contact method, select Remove.