Set up account email and Square service-disruption notifications
About email and service-disruption notifications
Square notifies account owners and full-access team members of important account activity. You can set your notification preferences to receive:
Account emails, like daily or monthly sales summaries
Product or feature emails, for notifications about low inventory or Square Loans payments
Transactional emails for payments, refunds or transfers
Square also sends service-disruption notifications by email or text message when our services are deprecated or down. You’ll only get Square service-disruption notifications for the products you use. For Square service-disruption notifications, you can provide any email addresses or phone numbers.
Before you begin
You can adjust your notification settings from your Square Dashboard.
Make sure your Square emails are on your safe list so your internet service provider or mobile network provider do not block them. Add these Square domains to your safe list:
@squareup.com
@messaging.squareup.com
@communications.squareup.com
Push notifications are automatically sent to your mobile device; while email notifications are sent to your email account. Notifications are sent to the email address of full-access team members by default. Transactional notifications can’t be sent to multiple email addresses, and notification emails are not sent for cash transactions. While you can’t choose to have transactional notifications (like payment and transfer alerts) sent to an alternate email address, you can set up a forwarding rule from your email provider’s settings.
Manage email notifications
Sign in to your Square Dashboard and click Account & Settings > Notifications > Account > Email Notifications.
Choose the types of email notifications you want to receive and click Save.
Manage Square service-disruption notifications
Sign in to Square Dashboard and go to Settings > Account & Settings > Notifications > Service disruptions.
Select Add email address or Add phone number.
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Enter the contact information where you want to receive Square service-disruption notifications and select Add.
To remove a contact method, select Remove.
Under Device notifications, choose how you would like to receive notifications on your device by ticking the box.
Manage invoices notifications
You can receive push notifications for invoices and estimates when a customer has viewed an invoice/estimate and paid the invoice/accepted an estimate. You can receive email notifications when the invoice is sent, updated, paid, cancelled or when an invoice reminder has been sent to the customer.
To configure your invoice notification settings:
Sign in to your Square Dashboard and click Account & Settings > Notifications > Invoices.
Toggle Invoices and/or Estimates on.
Check the relevant push and email notifications and select Save.
Manage staff notifications
To manage emails and dashboard notifications you receive related to scheduling activity:
Sign in to your Square Dashboard and click Account & Settings > Notifications > Staff.
Check the relevant email and dashboard notifications and select Save.
For alert type notifications, visit Notifications on your Square Dashboard.