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Manage Online Orders with Square

You can accept online orders through Square Online, integrate with an eCommerce partner, or by creating an API for your website. When you start accepting orders, you can track and manage multiple fulfillment types from both the Square Dashboard and Square POS app.

Get Started

Learn how to set up and get started managing orders.

Set Up Square Online

  1. From your Square Dashboard > En línea.

  2. Click Get Started for free.

  3. You can choose to either set up a single ordering page, or a multi-page full eCommerce website. Once you make your selection, click Next.

  4. Lastly, choose your business and fulfillment type.

Review answers to preguntas frecuentes and más información sobre cómo configurar Ventas en línea Square.

Integrate an eCommerce Partner

  1. Head to your Panel de Datos Square en línea > Orders > Order Partners.

  2. Click Get Started for the ordering partners you’d like to integrate with your Square account.

You can also connect to partners through the Mercado de aplicaciones de Square.

To start accepting orders, you’ll need to complete the setup flow for each integrated partnership.

View Partnership Integrations

You can also view your active partnership integrations from the App Marketplace online by heading to your Panel de Datos Square > Apps.

Use Square’s API

Square’s API allows you to build a payment platform from the ground up while using Square to securely process your online payments — as such, you may need to hire a developer since technical knowledge is required. Learn more about cómo configurar y usar la API de Square.

Manage Orders Online

Whether you’re using Ventas en línea Square or one of our eCommerce ordering partners, you can sell online and manage your customer orders directly from the Orders tab of your Panel de Datos Square en línea.

For easy visibility, all new orders will be highlighted green. Once the order is read and order details are viewed, the highlighting will disappear and you can continue to fulfill your incoming orders.

Delivery Orders

If a customer purchases an item from you with Square Online, they can have it delivered via your courier from a brick and mortar location. To manage delivery orders from your Square Online Overview page:

  1. Head to the Orders tab of your Vista general de Ventas en línea Square.

  2. From here, you’ll see a list of your orders. You can use the filters to view Active, Completed, or All Orders. For more targeted results, sort by the order or fulfillment date. Once you’re ready, click on an order to take action.

  3. To alert your customer to the order being made, click Mark in Progress. You can make arrangements with your established courier outside of Square.

  4. When you have finished preparing the order, move it to the Prepared state by clicking Mark as Ready. This tells your courier that the order is prepared and ready for pickup.

  5. When your courier arrives and picks up the order, move the order into the Completed fulfillment state by tapping Mark as Complete. This ends the tracking of the order.

  6. Direct your courier to deliver the customer’s order via the information printed on the order ticket.

Pickup Orders

If a customer purchases an item from you with Square Online, they can pick it up from a brick and mortar location. To manage pickup orders from your Square Online Overview page:

  1. Head to the Orders tab of your Vista general de Ventas en línea Square.

  2. From here, you’ll see a list of your orders. You can use the filters to view Active, Completed, or All Orders. Once you’re ready, click on an order to take action.

  3. If you’re ready for your customer to pick up an order, click Mark as Ready.

  4. Once your customer picks up their item(s), locate the order and select Mark Picked Up.

Curbside Orders

Curbside pickup is a quick and easy way for customers to collect their order and have it delivered in their vehicle while they are parked at your business. Customers can place their order in-app (through Ventas en línea Square or another partner integration) and track the status of their order. The seller will be notified once the customer has arrived so the order can be completed. To manage curbside orders from your Square Online Overview page:

  1. Head to the Orders tab of your Vista general de Ventas en línea Square.

  2. You’ll see a list of your orders. You can use the filters to view Active, Completed, or All Orders. Once you’re ready, click on an order to take action. Curbside will be listed as a fulfillment type, along with customer information, items, and order details.

  3. Select Mark as in progress to allow for fulfillment in the kitchen/retail store.

  4. When the order is delivered to the customer curbside, mark the order as Completed.

You can also navigate to the Curbside tab within the Orders section of your dashboard to see all curbside orders that have been placed with your business. Orders appear in your Orders tab as soon as a customer has completed payment.

Shipment Orders

To manage shipment orders from your Square Dashboard:

  1. Head to the Orders tab of your panel de datos Square en línea.

  2. Locate and select the New order to view the order details.

  3. Click Mark as In Progress. The order status will update to In Progress.

  4. Once you’ve completed the order, you can update the status by selecting Mark Shipped.

  5. Next, add the shipping carrier and include a tracking number or click Skip Tracking.

  6. Once you’re all set, click Save.

Create Shipping Labels

With Square’s UPS integration, you can purchase and print shipping labels directly from your Square Dashboard.

  1. Go to the Orders tab of your panel de datos Square en línea.

  2. Select the order you want to ship.

  3. Under Actions, select Create shipping label to start the label creation workflow and update the order status to In Progress.

You can print your label immediately after you purchase or print it later from the order detail view. To print a purchased shipping label:

  1. Select the order to open the order details view.

  2. Click Actions and select Print shipping label.

Here are some important points about creating shipping labels:

  • UPS is currently the only carrier option.

  • UPS bills you monthly for any labels you use. There's no charge to create or print a label, so you'll only be billed for packages you ship.

  • At this time, you can only create labels for domestic orders with the origin and destination in the U.S.

  • It’s currently not possible to print a packing slip or save custom package dimensions.

  • You’ll need to manually enter package weight when creating a label.

Bulk Actions for Orders

In Square Dashboard, you can mark multiple orders as complete at once to make sure your orders are accurate and up to date. To do so:

  1. Head to the Orders tab of your Vista general de Ventas en línea Square.

  2. Click Edit Orders and select each order that you would like to edit.

  3. Click Mark as complete for orders that have been completed.

  4. For shipments, you’ll be prompted to provide a tracking number and carrier name for each order > press Save. Click Skip if you do not want to provide this information.

  5. Click Done editing once your orders are updated.

Once your orders are updated, you’ll see the Status column update accordingly.

Manage Orders from the POS App

You can also manage online orders directly from the Square POS app. Each order will fall into one of the following fulfillment types, to help you manage your orders at a glance:

  • Delivery

  • Shipment

  • Pickup

  • Curbside

  • Digital

Note: Delivery orders placed via Square Online will show up as Delivery in Order Manager. If you connect to delivery partners such as Postmates and DoorDash directly (and not through Square Online), new orders that come in will be listed as Pickup.

Settings

To update your preference for notifications and ticket printing from the POS app, open the navigation menu > Settings, and scroll down to Orders.

  • Alerts: To get a push notification on your mobile device when you receive a new order, toggle on Allow Notifications. You need to allow notifications for the Square POS app on your iOS or Android device to receive these alerts. You can also toggle on Allow curbside alerts to receive an alert when your customer arrives. Square Terminal and Square Register will display an in-app push message, rather than an operating system-level push.

  • Printer Settings: Choose to either manually print tickets for new orders or automatically print new orders when they come in.

  • Quick Actions: When you open the Order tab, you’ll see the master view of all orders. Quick Actions allow you to update the status of an order without opening the order details page.

Create a Printer Station for Orders

To get started:

  1. Tap the three horizontal lines to bring up the POS app Main Menu.

  2. Select Settings > Printers.

  3. Tap Create Printer Station.

  4. Name your printer (for example, “Online Orders”). Toggle on Online order tickets.

  5. Tap Save.

Order Status

Each order falls into one of the following fulfillment states:

  • Active: All orders that need to be accepted, or orders in progress (i.e. not completed).

  • New: All orders awaiting action. If auto-printing is enabled, new orders will print as they come in.

  • In Progress: Orders being prepared.

  • Ready: All orders ready for pickup (by diners or couriers).

  • Completed: All completed or canceled orders.

Order Fulfillment Status

In addition to the order status, you’ll also see a breakdown of orders by Source. For example, if you have active orders coming in from your Square Online and Caviar, you’ll see both online ordering platforms listed. Note: If you do not have active orders for a particular platform, you will not see it listed.

Orders will appear top-down, newest to oldest.

Order Payment Status

Each order will be assigned a Payment Status that can be viewed alongside Fulfillment Status and Order Type. The three Payment Statuses are Authorized, Paid, and Void.

  • Authorized: The order amount has a payment authorization, indicating that the payment is secured, but not yet completed (guaranteed). This status is desirable if the seller would like to capture payment at a later time.

  • Paid: Orders that have been paid in full by the buyer.

  • Void: Orders that have been cancelled.

Order Payment Status is visible for orders on both your online Square Dashboard and your Point of Sale app for iOS and Android.

Manage Pickup, Curbside, and Delivery Orders

  1. Tap the three horizontal lines to bring up the Main Menu > Orders > Pickup, Delivery, or Curbside. You’ll see each order listed, along with the time elapsed since the original order was placed.

  2. Tap an order to bring up the details page and click Mark as In Progress. The order status will update to In Progress.

  3. When you’re ready for the order to be picked up, tap Mark as Ready.

  4. Once the order leaves your business, tap Mark as Picked Up.

Delay Pickup Time of an Order

During busy shifts with more orders coming in than expected, you may want to delay the pickup time so that the delivery person or customer knows they can pick up their order at a later time. Delay orders as soon as you know you can’t make the expected time to avoid waiting customers or couriers. Order delays are accepted per service and integration type, so check with your integration that you can delay your orders if needed.These edits can be made on your online Square Dashboard.

To adjust the ready/shipping time for an order:

1. From the Administrador de pedidos en su Panel de Datos Square en línea select an order that you would like to delay.
2. For orders that can be delayed, you will see a right pointing arrow next to the time. Select Edit.
3. Select from a pre-selected list of time intervals (by 15 minute increments) or select Other to manually select a time period.
4. Tap Save and we will send the update to the integration (where your buyer order) and then integration will let the buyer/courier know that the order is delayed.

Please keep in mind that some orders cannot be delayed. Please check with your integration provider to see if it’s possible.

Manage Shipment Orders

  1. Tap the three horizontal lines to bring up the Main Menu > Orders > Shipment.

  2. Tap an order to bring up the details page and click Mark as In Progress. The order status will update to In Progress.

  3. When you’re ready to ship out your customers items, tap Marked as Shipped. Confirm the items included in the order. Enter the package tracking number and select a carrier, or tap Skip Tracking.

Create Shipping Labels


With Square’s UPS integration, you can purchase and print shipping labels directly from the Square POS app. You can connect an existing UPS account or create a new one, but you’ll need to set up UPS from your Panel de Datos Square en línea before creating labels in the POS app.

To set up UPS:

1. Go to the Orders tab of your Panel de Datos Square en línea.
2. Select a new shipment order to view the order details.
2. Select Actions > Create shipping label.
3. Follow the prompts to connect an existing account or create a new one.

With UPS connected, you can create labels for shipment orders within the Square POS app.

1. Tap the three horizontal lines to bring up the Main Menu > Orders.
2. Tap the order you want to ship.
3. Tap Create Label to start the label creation workflow and update the order status to In Progress.

You can print your label immediately after you purchase or print it later from the order detail view. To print a purchased shipping label:

1. Select the order to open the order detail view.
2. Tap View next to the tracking number to open the label details page.
3. Tap Print to print the shipping label.

Here are some important points about creating shipping labels:

  • UPS is currently the only carrier option.UPS bills you monthly for any labels you use.

  • There's no charge to create or print a label, so you'll only be billed for packages you ship.

  • At this time, you can only create labels for domestic orders with the origin and destination in the U.S.

  • It’s currently not possible to print a packing slip or save custom package dimensions.

  • You’ll need to manually enter package weight when creating a label.

You can view historical completed orders in the Completed tab at any time.

Learn more about the Ventas en línea Square con tecnología de Weebly.

Manage Orders on Square Terminal

Through Square Terminal you are able to manage your orders directly from your hand-held device. You can view and filter your orders by status or type, update order progress, and have your orders printed from the Square Terminal’s built in printer.

You earn more about administrar pedidos en Square Terminal in our Support Center.

Order Reporting

If you use multiple ordering channels, you can filter your sales reports and transaction details from your Square Online Overview page by Source — gain insights into your most popular ordering platforms and keep your reporting organized with just a couple of clicks.

To view reporting information by source:

  1. Head to Reports in your Panel de Datos Square en línea.

  2. In the Display By and Filter By section of your reports, you’ll see the option to Display by Source.

  3. Select the ordering channels you’d like to review.

To view order source from your transactions:

  1. Head to Transactions in your Panel de Datos Square en línea.

  2. You’ll see the source filter at the top of the page. Click to select specific sources.

Once you apply the Source filter, you can combine other filters, like Locations, Employees, or timeframe to drill down and customize your reporting view.

Learn more about cómo informar con Square.