Manage shared gift cards with Square Multi-Account Suite
About shared gift cards
Square Multi-Account Suite supports the ability to enable shared gift cards, by which all members of the Square organization share a single gift card program. Gift cards can be activated, loaded, and redeemed across any member merchant location in the organization. All gift cards in the shared program are hosted by the operator merchant, regardless of where they were activated.
Note: With the previous Square for Franchises, some gift cards could be limited to a single location while others were active across all locations. With Square Multi-Account Suite, all gift cards in the shared program are active across all member merchant locations. Location-specific gift cards are not supported.
Before you begin
The operator merchant controls the program settings, including customizations, limits, and promotional discounts. Any changes the operator merchant makes apply to the entire organization immediately.
Member merchants continue to sell, reload, and redeem gift cards through their normal Square workflows. The main difference is that a member merchant may receive payment with a gift card that was sold at another location in the organization.
Gift card screens on the member merchant Dashboard are read-only, with a banner explaining that the gift card program is managed by the operator merchant. Member merchants can still view their own gift card activity, such as cards sold and payments received.
Gift cards activated before a member merchant joins the organization are not automatically part of the shared program; these cards must be imported into the shared program. Contact your Square account team for assistance.
Set up shared gift cards
The operator merchant can set up shared gift cards in Square Dashboard
To set up shared gift cards:
Sign in to Square Dashboard and go to Items & services.
Go to Gift Cards > Settings.
Toggle on Shared gift cards.
Manage gift card settings
The operator merchant manages gift card settings for the entire organization from their Square Dashboard. Gift cards use the operator merchant's account, regardless of which member merchant location sells them.
This includes:
Configuring gift card purchasing options
Managing eGift card designs
Setting up eGift card promotional discounts
To manage gift card settings:
Sign in to Square Dashboard and go to Items & Services > Gift Cards
Select Plastic Gift Cards or eGift Cards.
Note: eGift cards use the operator merchant's account, regardless of which member merchant location sells them.
What member merchants can do
Sell, reload, and redeem gift cards at their locations through the normal Square gift card workflow.
Accept payment with gift cards that were sold at other locations in the organization.
View their own gift card activity, such as cards sold and payments received.
What member merchants cannot do
Change gift card program settings. Gift card screens on the member merchant Dashboard are read-only, with a banner explaining that the program is managed by the operator merchant.
Manage eGift card designs, purchasing options, or promotional discounts.
Export organization-wide gift card data. Only the operator merchant can access organization-level exports.
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