Manage and review Square Credit Card transactions
About Managing and Reviewing Credit Card Transactions
Square Credit Card activity can be reviewed directly from your Square Dashboard. Purchase and payment activity is continuously updated as you use your card.
Before you begin
You can review credit card activity from Square Dashboard (Banking > Credit Card > Activity).
Statements are available from Banking > Credit Card > Settings > Statements.
Disputes must be filed within 60 days of a charge appearing on your statement (120 days for unauthorized charges).
Manage and Review Credit Card Transactions
You can review your purchase and payment activity directly from your Square Credit Card Dashboard:
Sign in to your Square Dashboard and go to Banking > Credit Card > Activity.
Click Activity.
Review your activity by scrolling to the intended date or inputting a desired date in the calendar date field.
Limiting your selection to a year timeframe improves performance of the indicated activity report.
You can also download a .csv file of your activity for activity reconciliation by clicking on the download button in the activity screen.
You may also review your Square Credit Card activity from your statements.
You can review your statement activity directly from your Square Credit Card Dashboard:
Sign in to your Square Dashboard and go to Banking > Credit Card > Settings > Statements.
Click on the desired statement period.
Review the statement details and click Download for saved .pdf of the desired statement
Declined Purchases
Transactions are declined due to one of the following reasons:
Incorrect CVV or expiration date. Your CVV code is a four-digit number located on the back of your card. Once you activate your physical card, it comes with a new CVV and expiration date.
Your physical card is not yet activated.
Entering an incorrect zip code. Double check the zip code associated with your credit card in Square Dashboard.
You’ve reached your credit limit.
Your purchase is over $25,000. If your purchase is over the maximum transaction limit, you can split your purchase into multiple transactions.
Pending Authorizations
Some businesses place a temporary charge on your card to ensure that you have enough funds to cover your purchase. Most pending authorizations clear within three days, but it can take up to 14 days to clear.
If your purchase has been pending for longer than 14 days, or was never successfully processed, please contact us.
Refunds
Refunds can take up to 10 business days to post to your account from the date the merchant issues a refund. If a refund has not been processed for 10 business days, please contact the vendor to confirm if it was processed. If they refuse to process the refund or have issues doing so, please contact us or file a dispute for the charge.
Disputes
You can file a dispute for any authorized transaction on your credit card within 60 days after the disputed item appears on your statement. Before filing a dispute, please consider contacting the vendor directly to request a refund as the refund process typically takes less time than filing a dispute.
If you notice an unauthorized charge, you may dispute the charge for up to 120 days of the charge appearing on your statement.
To file a dispute, fill out the Square Credit Card Dispute Form by navigating to the Square Dashboard, selecting the transaction in question, and submitting your claim.
Sign in to your Square Dashboard and go to Banking > Credit Card > Activity.
Select Purchases and review the purchase you would like to submit a dispute form
Click the purchase you want to dispute.
Click the … menu.
Select Dispute this purchase.Fill out the dispute form. Please ensure that you leave as much detail for our team to review such as receipts, purchase agreements, communication with the vendor, or any other information that may help support your claim.
Once you submit the form, Square will forward your claim to our partner card network for further review. You’ll receive a decision regarding your dispute within 60 days via email.
We may also reach out to you for additional details regarding your dispute if the vendor refutes your dispute claim. This process may extend your dispute an additional 60 days.
If you submitted an unauthorized purchase claim, your card will be blocked for spending until our team can review your dispute case and issue you a new card.
If you have any issues filing your dispute claim, or have more than 10 unauthorized purchases, please contact us so we can assist you further.
Square, the Square logo, Square Financial Services, Square Capital, and others are trademarks of Block, Inc. and/or its subsidiaries. Square Financial Services, Inc. is a wholly owned subsidiary of Block, Inc.
Square Capital, LLC is a wholly owned subsidiary of Block, Inc., d/b/a Square Capital of California, LLC in FL, GA, MT, and NY. Block, Inc. and Square Capital, LLC are not banks. Square Credit Cards are issued by Celtic Bank pursuant to a license from American Express, and may be used wherever American Express is accepted. If approved, APR may vary based on creditworthiness and other factors. Subject to credit approval.