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Franchisor Customer Directory for Square for Franchises

About Franchisor Customer Directory

To help franchisors better manage and triage customer support inquiries, we are enabling franchisors to search for their customers across their entire franchise by name, email, and phone numbers within their Square Dashboard. Franchisors can view customer contact information and time & location(s) visited.

How to use the Franchisor Customer Directory

You can access the Franchisor Customer Directory from your Square operating merchant account. After you login to that account: 

  1. Navigate to Marketing & loyalty > Customer Directory 

  2. Click Franchise Directory

To search for a customer, enter a name, email or phone number in the search box. Hit enter.

The search results will show matches and list name, email, phone, first location visited, last location visited and all locations visited. 

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