Enroll in percentage processing
About percentage processing
Percentage processing enables businesses with negative disputes balances to pay off the amount owed through a percentage taken from each payment, similar to a loan repayment plan, but without interest. Square currently offers percentage processing to a select group of sellers to test the repayment offering.
With percentage processing active on your Square account, we capture 20% of each transaction you process and apply it towards your balance owed. Once the balance is fully resolved, we will notify you, and your deposits will return to processing in full.
Before you begin
Qualified businesses that have a negative balance at the time of a dispute will be auto-enrolled in percentage processing without debiting your linked bank account. Businesses can keep track of repayment progress from the Disputes section in Square Dashboard.
There are no additional fees associated with percentage processing.
To stay active in this payment plan, you must process within 60 days of enrollment. If at any time your account is inactive for a 60-day period, or you receive additional chargebacks while percentage processing is active, the payment plan will be disabled and a debit for your remaining balance owed will be applied to your Square balance and linked bank account.
Confirm enrollment in percentage processing
If your business is selected to participate in percentage processing you can confirm your enrollment from your online Square Dashboard:
Sign in to your Square Dashboard and click Reporting > Reports > Disputes.
Click View balance details.
On the Balance repayment screen, select Confirm enrollment to enroll in percentage processing.
Once enrolled, you can see your percentage processing details and your payment history towards the owed amount of your dispute.
Opt out of percentage processing
If you want to opt out of the payment plan, you can pay the full balance through your Disputes Dashboard. The payment plan will be disabled, and a debit for your remaining balance owed will be applied to your Square balance and linked bank account. To do so:
Sign in to your Square Dashboard and click Reporting > Reports > Disputes.
Click View balance details.
On the Balance repayment screen, select Pay full balance.
Next to Confirm Enrollment, click Pay full balance > Pay.