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Home>Coupons and Gift Cards

Create a Coupon in Square Online

Coupons are a great way to incentivize your customers to buy your items. In Square Online, you can create several different coupon types with customizable rules and restrictions. Customers enter the coupon code during checkout and see the discount immediately. All discounts are applied before tax and shipping rates.

Coupons created in Square Online can only be used for online purchases, but you can also use Square Online coupons withSquare Marketingcampaigns.
Note: Square Marketing coupons that are redeemed online will not appear in reporting until the corresponding order is marked complete.

Create a Coupon

To create a coupon, go to Items > Coupons or Shared Settings > Coupons in the Square Online Overview page and click Add Coupon.

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Edit Coupon Information  

Enter a code for your coupon. Your customers will enter this text at checkout, so choose something that makes sense with the kind of discount you’re offering. You can use any combination of letters, numbers and special characters. The code isn’t case-sensitive, so “SAVE10” and “save10” will both work, for example.

To allow an unlimited number of coupons, click the Unlimited button. This option allows any number of customers to use the coupon code. They can also re-use the same code on future purchases.

To limit the total number of coupons available, click the Limited option and enter the number of coupons you want to allow. For example, you might want to limit the offer to the first 150 orders.

You also have the option to limit coupon use on a per-customer basis. To limit the number of times a customer can use the coupon, click the Limit per customer toggle and enter a number in the box. For example, entering “1” here will prevent a customer from using the code more than once, even if the coupon is set to unlimited and never expires.

To set a date range for your coupon, click inside the date boxes and choose a date from the calendar. The start date defaults to the current date, but you can also set the starting date in the future if you want, which is handy if you’d like to set up seasonal discounts in advance. Note that dates are inclusive - that is, if you enter 9/1/20 - 9/15/20, the coupon will be valid on both September 1st and September 15th.

Edit Discount Details

Choose one of the following coupon types from the dropdown menu:

  • Percentage Discount: Discounts the purchase price based on the percentage you enter.

  • Specific Amount Discount: Discounts the purchase price based on the amount you enter.

  • Free Shipping: Removes shipping fees from an order. You’ll need to create shipping rates before setting up this type of coupon.

  • Free Delivery: If you have fees set up for in-house or on-demand delivery, this coupon removes delivery fees from those orders.

Choose what to discount from the dropdown menu:

  • All orders: The coupon is valid for all orders, as long as they meet any other restrictions you’ve set up.

  • Orders over a certain amount: The coupon is only valid when the order total is over a specific amount. Enter that amount in the field below. The amount is inclusive - that is, if the coupon is valid on orders over $10, and the order amount is $10, the coupon will be valid.

  • Specific categories: The coupon applies to items that are included in the category you choose. Click the link to select one or more categories for this coupon.

  • Specific items: The coupon applies only to the items you select here. Click the link to pick one or more items you want to include.

Note: You can’t set a discount for specific item options. For example, if you’re selling t-shirts in multiple sizes and colors, the discount will apply to all available sizes and colors.

Save when you’re finished to return to the Coupons list and view the details for all coupons. Click on any coupon to make changes. To delete a coupon, click the checkbox on the left and use the Delete button on the upper right. You can delete multiple coupons at once by checking more than one box.

Note: The Federal Trade Commission (FTC) prohibits misleading “former price comparisons.” If you advertise or promote item(s) at a discounted price, it’s your responsibility to ensure you’re meeting the FTC’s guidelines. We recommend you reach out to a legal expert if you have questions about the FTC’s guidelines.

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