Home>Resource Guides

Important COVID-19 Resources for Square Sellers

We’re all facing unique challenges right now, and for business owners, the stakes are particularly high. We want to offer support and help in the ways we can.

This page will serve as your resource for product updates and communication highlighting what Square is doing to support business owners navigate these unique challenges. We will be sharing new features, alternatives for payment processing, suggestions for prioritizing your team’s health and much more.

As we work through this together, we encourage you to ask questions, voice your concerns, and provide feedback to Square on the resources you need. The Square Seller Community serves as your forum for these conversations, directly with Square and other Square sellers like yourself. We’ve also created a resource hub to help bring attention to additional tools that are at your disposal. Our Support Center will continue to provide useful information, as well as instructions regarding different Square products.

Helpful Resources

Paycheck Protection Program (PPP)

The PPP is a stimulus program from the Small Business Administration (SBA) aiming to provide small and medium sized businesses with additional cash flow. Learn more about qualifying business types, eligible loan expenses, and loan forgiveness with Square Capital from our Paycheck Protection Program Resource Page.

We also have additional information on our Paycheck Protection Program FAQ.

Square is waiving March and April subscription fees for software products

To help sellers save where they can, Square is waiving subscription fees for software products for the month of April. We also refunded fees for the month of March. This applies to the following Square services:

This change will happen automatically, and no action needs to be taken as a subscriber to obtain a refund.

Note: If you cancel a subscription, there may be impacts to your account settings and setup if you choose to resubscribe later. Learn more about managing your subscriptions.

Town Square Business Resource Center

With challenging times making it difficult for businesses to stay open, we want to provide you with resources that can help you to continue to grow. Head over to our Town Square Business Resource Center to read up on different topics for small businesses and browse through industry-specific blog posts about current trends, growth strategies, immediate support, and more.

You can also join our Business Resources Topic in our Seller Community to see what other businesses are doing during this time.

Product and Feature Updates

On-Demand Delivery

Square Online Store makes it easy for your business to deliver online orders with a delivery service provider through On-Demand Delivery. See what other Square Sellers are saying about using Square Online Store for on-demand delivery, in-person pickup and local delivery in our Seller Community.

Products To Help Continue Taking Payments During COVID-19

We understand that this can be a challenging time for your business and we are here to assist. Square has turned to our manufacturing and supplier partners and researched various third-party products that can help you accept payments or prepare your business to reopen. Learn more about products to help you take payments during COVID-19.

Note: These products are not intended for medical use or for the cure, mitigation, treatment or prevention of disease. For additional information on how to prepare your business during COVID-19, please see the CDC guidelines for business and workplaces.

Setting up Square Online Store and Ordering

It is easy to accept and manage online orders through the Square Online Store. Just Set up your Square Online Store and import your item library to start selling online. With options for pickup, delivery, and shipment, your customers can get what they want, while following current social distancing recommendations. Learn more about Managing Online Orders with Square.

You can also head over to your Online Store Dashboard to view COVID-19 guides that highlight key features and tips for your online business.

Pickup and delivery with online orders

Square Online Store can enable your business to take orders online for in-person pickup. We’ve also expedited the ability for you to offer curbside pickup and local delivery and waived fees for these services through June 30, 2020. See what other Square Sellers are saying about using Square Online Store for in-person pickup and local delivery in our Seller Community.

With Square for Restaurants, you can integrate popular ordering platforms like DoorDash, Caviar and Postmates for delivery and pickup orders — so you can meet your customers wherever they are. Learn more about Delivery and Pickup Integrations with Square for Restaurants.

You can also view some tutorial videos to help you get set up.

Printer Setup and Troubleshooting

As businesses have shifted from in-person payments to online orders, curbside pickup, and delivery, many business owners have found a need to rearrange their workspaces to accommodate this change. When moving hardware such as printer stations, devices need to be setup and reconnected carefully in order to resume functioning correctly. If you find yourself needing assistance getting your printing station back up and running, you can reference our printer setup guides for iOS and Android devices.

There’s also additional information in our printer troubleshooting guide.

Gift Cards: A resourceful way to help local businesses

One great way to support local businesses during social distancing is to purchase gift cards. With Square, you can create eGift cards to purchase through your business. Learn more about how to start using Gift Cards for your business.

Square has also launched the free Give and Get Local Directory to make it easier for customers to find local businesses that offer eGift Cards for online purchases.

Keeping customers updated with Square Appointments

In a continued effort to assist sellers, Square Appointments has also compiled resources to help your business combat coronavirus. Head over to the Appointments section of your online Square Dashboard and click the COVID-19 tips tab to learn more about setting up virtual appointments, keeping your customers up to date on the status of your business, editing your booking options, and more.

Send electronic invoices

With the country maintaining a heavy focus on social distancing, the likelihood of customers being unable to visit your brick and mortar business will decrease. For customers that are unable to physically shop in your store, you have the ability to bill them through Square Invoices. You can send an unlimited amount of invoices to your customers to ensure that they’re able to purchase your products and you’re able to get paid.

Payroll resources for Square Payroll employers

Do you need assistance setting up time off or changing employee payment methods? Square Payroll has you covered. Head over to the Square Payroll Coronavirus Resource Page for additional information, along with unemployment insurance and regulatory resources.

Square Payroll employees also have easy access to view and download important information needed to apply for unemployment insurance through a resources page. Employees can view this information on the resources page through their employee dashboard or on the Team App. After COVID19, employee-specific details on how to apply for unemployment insurance will continue to be accessible to the employer to give to employees on the deactivated employee profile.

Square Loyalty & Square Online Store

Using loyalty points will no longer be restricted to in-person purchases at a point of sale. Moving forward, any purchases made through Square Online Store are eligible to have loyalty points applied and rewards earned; buyers will only need to provide their phone number during the checkout process.

Square Marketing: Free COVID-19 campaigns

As more businesses are closing their storefronts, Square Marketing is providing free online marketing campaigns to help businesses communicate new product offerings and bolster sales. Sellers can send campaigns that link to their online website to promote online orders, changes to their business due to COVID-19, and purchases through Square eGift Cards. All of these features are now available to all Square sellers, even if you don’t have a Square Marketing subscription.

Read more about Getting Started with Square Marketing.

Temporarily pausing Square Installments

Square Installments has temporarily been paused for all businesses. This is being done together with our lending partner Celtic Bank to maintain safe consumer lending standards through these uncertain times. Head over to the Installments COVID-19 FAQ page for additional details.

Square Capital payment relief and resources for business loans

As business owners may be temporarily closing their storefront or seeing a decrease in sales, Square Capital is providing temporary relief on minimum payment obligations and providing additional funding resources that can help sellers manage their business.

  • Payment relief for all existing Flex Loans: If you are unable to make your next minimum payment, there will be no increase in the percentage of card sales withheld and no debits from your linked bank account from March 21 through May 20, 2020.
  • Payment relief for all External Term Loans: No debits from your linked bank accounts for any scheduled loan payments due between March 25 and May 25, 2020.
  • Capital COVID-19 business financing resources: Square Capital has rolled out a resource center to help business owners find alternative sources of funding if needed. This page will be maintained with any new sources of funding and updated on an ongoing basis.

You can find additional resources in the Square Capital COVID-19 Relief FAQ.

Increase in contactless payment limits

Due to physical distancing measures, card networks are increasing limits for contactless card payments. To help combat COVID-19 and assist sellers, Square is increasing the signature limit on contactless card transactions in step with these changes. You can read more about the new limits and when they will come into effect on our FAQ page.

Useful Tips

Square Dashboard COVID-19 Resources

Log in to your online Square Dashboard and click on the COVID-19 Resource banner to access tips that can help you manage your business during this time. Learn how to update your business hours, keep in touch with your customers, and much more.

Learn more about navigating your Square Dashboard.

Utilize contactless payments

As social distancing becomes more commonplace, many business owners are wondering what steps can be taken to keep things running smoothly while maintaining a safe environment for both customers and staff members. Square’s Contactless Chip Reader, Square Terminal, and Square Register accept contactless payments, allowing customers to complete their purchase without needing to handoff a card to finish a transaction.

Learn more about accepting contactless payments with Square.

Join your local Square community

We know that now more than ever it is important to stay connected to others, whether they be friends, customers, or fellow business owners, and we want to help facilitate those conversations. Now within our Seller Community, you can join these discussions and see what other businesses in your area are doing to manage resources, inspire change, and spark innovation.

Pause subscription billing

If you temporarily scale back your business operations, you now have the ability to pause the billing for your Square software subscriptions for up to 3 months. Pausing your subscription only suspends billing, and you’ll still have access to important business information until June 1st, 2020. You can read how to enable this feature in our Pause Subscription FAQ page.

Disable signature requirements when accepting payments

To maintain a safe distance between yourself and your customers, you can disable the signature requirement when processing a sale on the point of sale app. To do so:

  1. Tap the navigation bar icon.
  2. Tap Settings > Signature & Receipt.
  3. Indicate whether you’d like to Never Collect Signatures, Always Collect Signatures, or only Collect Signatures Over $25.

Learn more about this feature in our Seller Community.

Offer employees to accept tips through Cash App

As an alternative to accepting cash tips or having a customer enter in tip amounts on your point of sale, Cash App can serve as another platform for your employees to accept tips. Cash App is a Square product, and funds can be sent to a recipient in 1-2 business days for free, or instantly for a small fee.

Visit the Cash App Support Center for information on how to get set up with Cash App, send and receive payments, and more.

Keeping your hardware clean

You can read how to clean and disinfect your Square hardware, from your chip reader to your Terminal, in our Seller Community.

Create donation links during online checkout

To help businesses stay afloat, you can now accept donations during the online checkout process. Although optional for your customers, this can help provide an additional source of revenue for your business. To enable this feature:

  1. Log in to your online Square Dashboard > select Ask for donations.
  2. In the pop-up window, indicate Accept donations as the Purpose of link, and give the link an optional title.
  3. Press Create link.

Can't find what you need?