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Get Started with Square Assistant on Square Appointments

With this automated assistant, your clients will be able to respond directly to SMS appointment reminders and confirm, reschedule, or cancel upcoming appointments. It will automatically update your Square Appointments calendar, and save you time managing your appointments.

Note: At this time, you are unable to view the conversations between your clients and Square Assistant.

To have the best experience possible using Square Assistant, please download the latest update from the App Store or Google Play on your mobile device.

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Enable Square Assistant

You can enable Square Assistant at any time from your Appointments Dashboard on a computer, or from the Appointments app on your mobile device.

From the Appointments Dashboard

Navigate to the Settings tab of your Appointments Dashboard.
Select Communications and turn on the Square Assistant toggle.

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Note: By default, Square Assistant will be enabled for most merchants. This feature is only available for merchants with online booking.

From the Appointments App

Open the Square Appointments app on your mobile device, and navigate to Settings > Customer Notifications and toggle on this feature.

Disable Square Assistant

From the Appointments Dashboard

Navigate to the Settings tab of your Appointments Dashboard.
Select Communications and turn off the Square Assistant toggle.

From the Appointments App

Open the Square Appointments app on your mobile device, and navigate to Settings > Customer Notifications and toggle off this feature.

Cancellation Policy

If a client attempts to cancel or reschedule outside of the allowed window, they will see an error message similar to the one that’s displayed on your online booking site when they attempt to cancel too late. If you handle all appointment changes yourself, Square Assistant will respect that policy.

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