How Customers Can Unsubscribe From Square Marketing Emails

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Square Marketing allows merchants to send promotions, announcements, event invitations, and even coupons to their customers.

Receiving Merchant’s Marketing Emails

A Square merchant can send you a Marketing email if you provided them with your email address through specific channels, including but not limited to:

  • Recording the email address when booking through Square Appointments.
  • Communicating with the merchant via email.
  • Email collection through a website or online purchase.
  • Providing your email address on paper and pencil.
  • Entering your email address when choosing to receive a digital receipt.

Square merchants will then have your email address saved in their Customer Directory.

If you’ve previously entered your email address at a Square merchant to receive a digital receipt, when you purchase from other Square merchants they will be able to email you for up to a year after your latest purchase. However, they will not have your actual email address.

Unsubscribe From a Merchant’s Emails

Unsubscribe From a Merchant’s Marketing Emails

To unsubscribe from a Square merchant’s email marketing you can select Unsubscribe from the footer of the email you received from them.

Unsubscribe From a Merchant’s Receipts

You can opt out from receiving digital receipts from a Square merchant directly from your email:

  1. From the bottom of your emailed receipt, click Manage Preferences.
  2. Select Don’t automatically send me any digital receipts.

Note: If the seller added your email address manually to their Customer Directory, they will need to delete it from there as well.
Learn more about Automatic Receipts and Square’s Privacy Policy.

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