Troubleshoot sell-through reports
About sell-through report troubleshooting
The sell-through report provides daily inventory insights including sell-through rates, sales velocity and stock predictions. If you’re experiencing issues viewing or loading your report, use the steps below to resolve common problems.
Before you begin
Make sure you have a Square for Retail Plus subscription and access to Reports in your Square Dashboard. You’ll also need the Items permission enabled for your account. Learn how to create and edit permission sets.
Items missing from the report
If specific items or variations aren’t appearing in your sell-through report, check the following:
Confirm inventory tracking is enabled for the item. Learn how to track your inventory.
Check for recent activity. The item or variation must have had a sale or inventory adjustment within the last 365 days to appear in the report.
If the item meets all criteria above and still doesn’t appear, try refreshing the page or checking again after a few minutes.
Report loading slowly or not loading
If your sell-through report takes a long time to load or fails to display:
Check your internet connection and try refreshing the page.
Clear your browser cache and cookies, then sign in to Square Dashboard again.
Try a different supported browser (Chrome, Firefox, Safari or Edge).
The report displays up to 10,000 rows. If you have a large catalogue, narrow your report using the category, supplier or item name filters. You can also filter by location to reduce the data set.
Data appears stale or outdated
The sell-through report is generated on demand each time you load the page, so it always reflects your current inventory state. If data appears outdated:
Check your date range selection. The report uses the time window you specify – make sure you’ve selected the correct date range (preset or custom) for the data you expect to see.
Try refreshing the page. The report is regenerated fresh each time you load it.
If you just made inventory adjustments or sales, they should appear the next time you load the report. If they don’t, wait a few minutes and refresh.
Contact support
If you’ve tried the steps above and your sell-through report still isn’t working as expected, contact Square Support with the following details:
The specific items or variations affected.
The location(s) and time period you’re filtering by.
A screenshot of any error messages or unexpected behaviour.
The date range and filters you have selected.