Recover your Google Workspace Admin Account for Square Online
If you ever forget the password for your Google Workspace admin account, there’s a recovery process that you can use through Google. You can learn more about signing in to the Google Workspace Admin Console in Google's support centre, but we'll provide you with the basic steps to take with Square Online. Make sure that you start from the beginning.
Start the Verification Process
Click the link below to get started with the first step of verification:
Use an Email Address That You Have Access To
Enter a valid email address that you have access to, and Google will send the password reset instructions to this email address. Don’t enter your Google Workspace email address here but another email address where you can receive emails. Google will be using this email address to contact you and help you resolve the issue. Double-check that you’ve typed everything correctly before continuing.
Record Your Unique Code
You should see a page with a long string of text in bold. Copy and save that bold text, as you’ll need it in the next step. This is for adding a special type of record to your domain's DNS, which Google will use to verify that you’re the domain owner. Learn more about how to manage records for Square Online domains.
Add a CNAME Record to Your Domain
To set up this record with your domain hosted at Square, leave the Google verification page open in your browser and log in to Square to access Square Online in a separate window. Then proceed below:
From your Square Online Overview page, go to Website > Domains.
Under the domain related to your email address, select Manage > Manage domain.
Under DNS Records, select Add DNS record.
Under Type, choose CNAME.
Under Host, paste that string of text you copied from the Google verification page (e.g. "googlebf5cfc7dc164a729").
Under "Points to," enter "google.com".
Select Save when finished.
Note: If your domain is hosted with a third party and you're unsure of how to set up a CNAME record, make sure that you request assistance from your domain host.
Confirm that the Steps are Complete
Go back to the Google verification page and click the button showing that you've completed the step above.
Wait for the Confirmation Email from Google
Google will send an email with further instructions to the address that you entered in the first step. It can take 24–48 hours for Google to send the email, but once you receive it, you’ll be able to access your Google Workspace admin account.