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Manage Records for Square Online Domains

Domain records, such as DNS and MX records, are important in making sure your website and email address are working properly. Take a look below for more information on each.

DNS Records and Nameservers

DNS records and nameservers are necessary for making sure your domain is connected to your website properly.

Note: If your website is built with us using Square Online, then the DNS records (which are of a specific type known as A records) and nameservers are automatically set up for you. You won't need to go in and edit them.

If you decide to host your website somewhere else, then you’ll likely be given instructions on which records to change. Your new host should provide you with either nameservers (e.g. ns1.example.com), an IP address for use with A records (e.g. 123.45.678.910), or CNAME records (e.g. ghs.google.com).

To manage your DNS records:

  1. Go to the Domain area of your Square Online Overview page.

  2. Select the domain you want to work with.

  3. Under DNS RECORDS, select Edit.

  4. When finished with your changes, select Save.

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To manage your nameservers:

  1. Go to the Domain area of your Square Online Overview page

  2. Select the domain you want to work with.

  3. Under NAMESERVERS, select Change.

  4. Confirm that you are sure you want to modify your nameservers on the warning message, and enter the nameservers for your new host.

  5. When finished with your changes, select Save.

Note: Changing your nameservers will cause your website, and any email service connected to your domain, to go offline. Your DNS records will need to be reconfigured with your new host. If you want to build a website with another host, but continue managing your domain through Square (and avoid interruptions to services), then you should ask your new host for instructions on pointing your A records or CNAME records instead of your nameservers. Any changes to DNS records can take up to 24 hours to fully propagate.

If you change your mind, and want to use Square as your host again, just click the Set to Default link under NAMESERVERS to switch everything back.

MX Records

MX records are needed to make sure you receive emails to an email address created from your domain. For example, if your domain is mybusiness.com, then you need MX records added to your domain to make sure you receive emails sent to your address of help@mybusiness.com.

To manage your MX records:

  1. Go to the Domain area of your Square Online Overview page

  2. Select the domain you want to work with.

  3. Under MX RECORDS, select Edit.

  4. When finished with your changes, select Save.

Note: If you purchased your domain name and Google Workspace email from Square for Square Online, then we automatically create the MX records for your Google Workspace email address. You won't need to do anything further.

If you purchased your domain name elsewhere, and are using Google Workspace email, you'll need to manually create your MX records through your domain registrar. How you proceed depends on your level of expertise with MX records.

Learn more about getting started with Google Workspace for Square Online.

Setup for Beginners

Google provides detailed Google Workspace MX record setup instructionsfor a variety of domain hosts. Follow along with the guide for your specific host to add your records, and your email should be working within 24 hours.

You can also write your domain host to ask them to update the MX records for you. To start the process, feel free to send them a message like this one:

"I recently signed up for a service called Google Workspace. It allows me to use Google applications with my domain name. My domain is hosted with you and I need help in changing the MX records.

"To use Google Workspace for email, I have to point the MX records for my domain to Google's mail servers. Please refer to this Google support page to view the MX record values: https://support.google.com/a/answer/174125?hl=en

"Once these MX records are configured correctly, I'll be able to receive emails at my domain's Google Workspace email address. Thank you."

Keep in mind that any changes to MX records can take up to 24 hours to fully propagate. If you have any questions about propagation time, you can follow up with your domain host.

Setup for Experts

If you're comfortable with setting up MX records yourself, use these Google Workspace MX record values.