Transfer Your Domain Out of Square
If you’d like to transfer your domain name away from Square to another registrar or host, you can start the process right from your Square Online Overview page.
Before You Transfer
Below are important points to note before you begin the transfer process.
Making any changes to your registrant contact information (name, address, email, phone number) will result in a 60-day registrar lock, during which you'll be unable to transfer your domain. If you wish to transfer your domain right away, do not update your registrant contact information. This is not a policy put in place by Square, but a restriction put in place by ICANN – the international, non-profit organisation that oversees the registration of all domain names globally.
Transferring a domain name to a new registrar means you'll manage your domain name settings and renewals through another company (but you can still host your Square Online site with Square). You can also manage records for Square Online domains to set up a domain with another host without transferring it out of Square.
When transferring your domain name, you must disable what’s known as the registrar lock. Disabling it will allow you to start the transfer, but it also disables WHOIS privacy protection if you have it enabled. You’ll need to set up privacy protection again with your new registrar.
Domain name transfers work differently for some ccTLDs, or country-specific domains (e.g. "com.au," ".co.nz," ".nl," ".de," ".fr," etc.). If you bought a ccTLD through Square and would like to transfer it out, try the standard transfer process outlined below. If you receive an error and are unable to transfer your ccTLD, please contact Square Support so we may help you transfer it away.
Start the Transfer Process
To transfer your domain name away from Square to another host:
From your Square Online Overview page, go to Website > Domains.
Under the domain you'd like to transfer, select Manage > Manage domain.
Under "Registrar lock," unlock your domain for transfer and generate your authorisation code (also known as an EPP code or transfer code) by toggling off the Enable registrar lock option. This will send an email with your authorisation code to the email address listed in the domain registration.
Check your inbox for an authorisation code email, and copy and use the Authorisation Code as needed.
It's important to know that most domain transfers will take approximately 7–10 days to complete. You're also welcome to simply update your domain’s nameservers to provide a new host with full DNS control. Changing your nameservers can sometimes involve less hassle than transferring it.
Cancel the Transfer Process
To cancel your domain name transfer to Square:
From your Square Online Overview page, go to Website > Domains.
Under your transferring domain, select See status.
Select Cancel Transfer.
Transfer Your Domain to Square
Learn how to transfer your domain to Square so you can manage both your domain and website through Square Online.