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Square Terminal Payments FAQs

What are my fees?

Contactless or chip and PIN payment cards and swiped magnetic stripe card payments processed through the Square Terminal have a 1.75% fee plus VAT.

If you have a custom processing rate on your Square Account that is lower than 1.75% + VAT for card present payments, that rate will apply to all transactions on your Square Terminal.

There are no fees for recording cash or cheque payments. Payments paid by eGift Card will be 1.4% + 25 cents plus VAT per transaction for EU cards, and 2.9% + 25 cents plus VAT for non-EU payment cards.

There are no monthly or hidden fees for credit card processing. All fees are deducted before funds are transferred to your linked bank account.

Note: Processing fees are deducted before each transfer and cannot be charged on a monthly basis. You can view your total fees on a monthly basis from your online Square Dashboard.

Contactless Payments

What are contactless payments, and how are they different from NFC?

Contactless payments describe the act of paying without touching the payment device. NFC (Near-Field Communication) is a technology that allows for contactless payments. Using radio frequency, NFC allows devices (e.g. smartphones) to wirelessly communicate at close range to do things like process payments. Tapped card payments, Apple Pay and Google Pay are all types of contactless payments.

How do I take contactless payments such as, Apple Pay and Google Pay?

When you are ready to accept a contactless payment, tap the ‘Charge’ button on Terminal. If you have Default to Customer Checkout enabled, tap Confirm & Pay and the contactless symbol will appear on a blue screen. If not, tap on Customer Checkout to enable contactless payments. Have your customer hold a contactless device or card near the contactless symbol to start a contactless payment.

If you do not see the blue contactless symbol screen after tapping charge, you can adjust your Customer Checkout options.

Are contactless payments secure?

Yes, they’re just as secure as accepting chip and PIN cards. In some cases, because of additional verification methods (like Touch ID with Apple Pay), contactless payments can be even more secure. Learn more in Square’s comprehensive guide to Apple Pay.

Can I take other forms of contactless payments besides Apple Pay and Google Pay?

Yes. In addition to Apple Pay, Google Pay, acceptable contactless payments include contactless cards.

Inserted Payments

How long does it take to process a chip and PIN card?

Chip and PIN card payments require additional security steps to transfer and verify chip and PIN data. It only takes seconds to complete a chip and PIN card transaction when the card is inserted into the chip and PIN card slot.

Do I leave the chip and PIN card in the Terminal chip and PIN card slot while taking a payment?

Yes, you’ll need to leave the chip and PIN card in the Terminal chip and PIN card slot until the transaction is complete. You’ll see a confirmation message when it’s time to remove the card.

How can I swipe chip and PIN cards?

If the card has a chip on it, you need to insert it into the chip and PIN card slot. You can only swipe magnetic only Visa, Mastercard or American Express cards or faulty chip and PIN cards. If your Square Terminal cannot read the chip after three attempts, you will be prompted to swipe the chip and PIN card.

Does my customer need to leave the chip and PIN card in the Square Terminal chip and PIN card slot while taking a payment?

Yes, the chip and PIN card needs to stay inserted in the Square Terminal card slot until the transaction is complete. The customer will see a confirmation message when it’s time to remove the card.

Manage Payments

How do I refund a transaction?

  1. From the navigation bar at the bottom of your screen, tap Transactions.

  2. Select the payment you’d like to refund > Issue Refund.

  3. Tap Select All Items to refund the entire sale, select the specific items you’d like to refund or tap Amount to refund a specific dollar amount > Next.

  4. Choose a reason for the refund and tap Refund.

When issuing an itemised refund, the amount being refunded will reflect any applicable taxes (e.g. VAT) and discounts for the selected item(s).

For Custom Amount transactions, you’ll have the option to refund any dollar amount up to the total amount of the sale.

How do I print a receipt for a previous transaction?

You can reprint a payment receipt from your Square Terminal. To do so, follow these steps:

  1. From the navigation bar at the bottom of your screen, tap Transactions.

  2. Locate and tap the payment card.

  3. Tap New Receipt > Paper Receipt.

Note: To find the transaction in your history, you can scroll through your transaction list or search by manually entering the card number, inserting, tapping or swiping the card or payment device.

Manage Orders

Can I manage online orders on my Square Terminal?

Yes. With Square Terminal you can view and filter your orders by status or type, update order progress, update tracking information and have your orders printed from the Square Terminal’s built in printer.

Learn more about managing orders on Square Terminal in our Support Centre.