When you tap the blue Charge button on Square Register, LED lights indicate on the customer display where to tap, insert or swipe cards. The customer display is ready to take payments when the lights are illuminated.
Contactless payments describe the act of paying without touching anything. NFC (Near-Field Communication) is a technology that allows for contactless payments. Using radio frequency, NFC allows devices (e.g. smartphones) to wirelessly communicate at close range to do things like process payments. Apple Pay and Google Pay are both forms of NFC and types of contactless payments.
When you are ready to take a card payment, tap the blue Charge button on Register. The contactless logo on the customer display will light up after tapping Charge. Ask your customer to hold a contactless device or card near the contactless logo to trigger a contactless payment.
Yes, they’re just as secure as accepting chip and PIN cards. In some cases because of additional verification methods (like Touch ID with Apple Pay), contactless payments can be even more secure. Learn more in Square’s comprehensive guide to Apple Pay.
Chip and PIN card payments require additional security steps to transfer and verify chip data. It can take around 3–5 seconds to complete a chip card transaction when it’s inserted into the customer display’s EMV card slot.
Unfortunately, you need to insert chip and PIN cards into the insert slot. You can only swipe magnetic stripe cards or faulty chip and PIN cards. The ‘Swipe Chip and PIN Cards’ option is not currently available for Square Register.
Yes, the chip and PIN card needs to stay inserted in the customer display’s EMV card slot until the transaction is complete. The customer will get a confirmation message when it’s time to remove the card.
Yes. If your business is using Square Loyalty and your customer is enrolled in your Loyalty programme, they can redeem any earned rewards during checkout. Once your customer inserts, taps or swipes their payment card, any rewards that can be redeemed will be shown to the customer on the buyer-facing display. As soon as rewards are chosen and redeemed by the customer, you can continue through the checkout process as normal.
Note: The customer must be paying with the payment card that is linked to their Loyalty profile in order for available rewards to automatically appear on the buyer-facing display. Read more about linked payment cards and how customers can redeem their rewards.