System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Home>Customer Management

How Customers Redeem Their Vouchers

Square merchants can send coupons to customers via email. Check the voucher details to see if it can be redeemed by visiting a merchant’s location or online.

Square Sellers: You can use vouchers created from your Square Online Overview page in a Marketing campaign to be redeemed online. Learn more about creating vouchers for Square Online for more information about adding them to a Marketing campaign.

Redeem A Voucher Online

If you receive an online store voucher, you can enter in the voucher code at checkout on the merchant's online store.

When you redeem a voucher, your card statement may initially show a pending charge for the full transaction amount. When the transaction is finalised, usually 1-2 days later, the charge will reflect the discounted price.

Redeem A Voucher In-Store

When you visit a merchant, you can redeem your voucher by providing the cashier with your voucher code at checkout.

When you redeem a voucher, your card statement may initially show a pending charge for the full transaction amount. When the transaction is finalised, usually 1-2 days later, the charge will reflect the discounted price.

Reward Redemption Frequently Asked Questions

How did Square get my contact information?

After you visit a business and provide your email address and explicit consent to receive marketing emails, that business may send emails via Square that include discounts and coupons via Square Marketing. Only businesses you give your email to and explicit consent directly will have you contact information.

How do I update my email preferences for receipts from Square merchants?

Open any email you’ve received from a Square merchant and
click Manage Preferences. Learn more about managing your receipt
preferences
.

Can coupons be redeemed at a merchant’s website or online store?

Yes! Coupons may be redeemed on a Square seller’s website depending on
the seller’s available online store coupons.

Can I redeem a portion of a coupon and keep the difference for later?

Not at this time. A coupon can be redeemed once. If you don’t redeem
the full value, the remainder of the reward can’t be redeemed at a
later time.

Can't find what you need?