Customer engagement tools are available to all Square merchants for free.
Customer Management Features
All Square merchants have access to the following tools:
- Feedback: Private messaging with customers
- Customer Directory: Upload and manage customers
- Customer Insights: Statistics on customer satisfaction, new vs. returning customers and customer visit frequency
- Customer Directory: Premium Profiles with Smart Groups, customer purchase history
- Premium Profiles: Customer profiles that include a full activity list with transaction history, average purchase size, details and statistics.