Troubleshoot linking your bank account
If you attempted to link your bank account but see an alert in your Square Dashboard, that means your bank account information was not accepted.
This article provides troubleshooting steps for common issues with linking bank accounts.
Before you begin
The manual bank verification process can take up to 4 business days (excluding weekends and holidays). Square isn’t able to expedite the process.
We recommend using Plaid to instantly link your bank account through your Square Dashboard. Plaid allows you to quickly and securely connect your bank account without the need for manual verification (while also preventing typos). Learn more about how to link and edit your bank account.
Check bank verification status
You can check the status of your bank verification by either checking your email or signing in to your Square Dashboard. You’ll receive an email from Square when your account is verified.
Sign in to your Square Dashboard and select Settings > Account & Settings > Money > Bank accounts.
If the bank verification is still pending, wait the full 4 business days.
You’ll receive an email when your account has successfully been verified. While you’re waiting for your verification to complete, you can continue to take payments. Your money will remain in your Square balance and will be sent once your account is verified. Once your bank is verified, your transfers for funds received from payments taken will be sent to your bank account following your transfer schedule with no additional action needed on your part.
Troubleshoot verification issues
Ensure your bank account is transactional. Square must be able to credit and debit money from your account, in the event of a chargeback or refund. Keep in mind that prepaid cards are not supported.
Typos in your routing or account number can cause the manual bank verification process to fail. Double check your account information and carefully enter it again. You may need to contact your bank to confirm your routing and account numbers.
To manually verify your bank account, Square will transfer and withdraw a small amount. Sometimes this transfer and withdrawal may be processed simultaneously, so you’ll need at least £1.00 in your bank account before you begin the verification process. If your verification has failed due to insufficient funds, make sure you have at least £1.00 in your account and enter your account information again.
If you click Cancel Verification after entering your bank account information, the manual verification process will cancel. To restart the verification process, you’ll need to enter your bank account information again.
If you are linking a new bank account to take the place of a previously linked bank account, Square will send you a confirmation email. You must click the link in the confirmation email within 24 hours to complete the process, or else your bank verification will expire and you’ll need to re-enter your information. If you instantly verified your new bank account using Plaid, this step is not required.