Home>Privacy & Security

Viewing Customer Information

Information to help you and your customers recall transactions is available from the Transactions tab of your online Square Dashboard. This includes details about your sales – the name of the cardholder associated with a purchase, card brand and the last four digits of the card. This information also creates a customer profile in your Customer Directory.

Note: The cardholder’s name associated with a purchase is only available for Chip and PIN transactions using the latest version of the Square Reader.

Viewing Information in Your Customer Directory

Through your Customer Directory you can also apply filters to customer information that is stored on your Square account. Filters can provide more detail about your customers and how they interact with your business, such as viewing customers’ payment details, the items they purchased and the business locations they visit. You can also set a time frame for the specific data you wish to view.

To view and apply filters:

  1. Go to Customers from your online Square Dashboard.

  2. Click Directory > Filters.

  3. Apply filters for the customer details that you wish to view.

  4. Click View Customers.

Important to note:

  • You can apply filters through both your online Square Dashboard and Square POS app. However, not all filters are available through your app at this time and more comprehensive filters are available through your Dashboard.

  • If using custom permission sets for your team, customer contact information such as email address, physical address and phone number will be viewable for your team members with assigned permissions. This information is not viewable to team members with permissions by default. You can give your team the ability to view and/or edit this information by enabling this permission with Advanced Access.

  • Customer information in your directory may also be hidden if the customer is subscribed via Square Marketing.

Viewing Customer Information During a Sale

In Square Point of Sale, you can add customer information to a sale to gather insights and learn more about your customers, helping you provide efficient, personalised experiences. Learn more about adding your customer to a sale.

Learn more about Square’s privacy and security policies. If you have additional questions, contact us.

Can't find what you need?