Connect Your Shippo Account to Square
The shipping label feature on the Square Online orders page has been removed for most sellers. Shipping labels can be purchased using the updated shipping label experience from the Shipments page in Square Dashboard. See below for more information on how to get started.
By integrating your Square account with Shippo, you can Create and purchase shipping labels in Square Dashboard for shipment orders created in Square Online, Square Point of Sale and Square for Retail.
Integrate with Shippo
To connect a Shippo account and set up shipping label purchases:
Log in to your Square Dashboard and click Account & Settings > Fulfilment > Shipment.
Click Get started > Connect account. If you already started connecting your account, click Continue setup > Connect account.
Create a new Shippo account by entering your full name, email address, password and billing information, then click Sign Up. Click Log in if you already have a Shippo account. If you set up a new Shippo account, check your email to complete your account activation.
Click Next once your Shippo account successfully connects. If the connection fails, you can review the error message and click Connect account to try again.
Choose your default carrier, then click Next.
Enter the requested carrier account information. Depending on the carrier you select, you may be taken to their website to complete account connection. For more information on specific carrier rates, see the Carrier Rates section below.
Choose the default service level and click Next. Service level options are determined by the default carrier selected. When purchasing a label, the service level is shown in your top three options. Click Next to finish connecting your account.
Click + Add shipping box to add frequently used shipping box sizes for more accurate shipping costs. This option will also allow you to set a default box that’s always selected when you purchase a label. Click Skip to skip this step.
Enter the box name, length, width, height, maximum weight, box weight and maximum items allowed in the box. Check the Set as default box, if applicable. The first box you create will automatically save as your default box.
Click Save to review your shipping box details and click Add shipping box to add additional shipping boxes.
Click Next to view a summary of your shipping label purchase setup.
Click Done or Go to Shipment Settings to return to the Shipment Settings page. You can also click Go to Shipments to begin purchasing labels.
Note: Connecting a Shippo account with Square Dashboard will not make any changes to any existing shipping settings for Square Online or connections to the Shippo Marketplace App.
Carrier Rates
When connecting to carriers, you have two options: Square rates or pre-negotiated rates with your own account. If you use a Square account, the Square carrier rates will appear and you may need to review and agree to the terms and conditions. You can only enable one type of account per carrier.
You can connect UPS as your carrier using your personal carrier rates. At this time, you can only use Square rates through Dashboard Order Manager or Square Online Order Manager if you had previously connected to UPS using Square rates. You cannot access Square rates through the Shippo Shipment Manager integration.
To connect to UPS using your personal carrier rates:
- Log in to your Square Dashboard and click Account & Settings > Fulfilment > Shipment.
- Click Shipment carriers to view more details.
- Under Add Carrier, click UPS (Add your account).
- Enter all of your UPS account information including your UPS username and account number.
- Click Connect account.
UPS carrier rates will now appear when purchasing a shipping label. Please visit your carrier account’s website for more information on how to access your account information.
You can connect Canada Post as your carrier only using your personal carrier rates at this time.
To connect to Canada Post using your personal carrier rates:
- Log in to your Square Dashboard and click Account & Settings > Fulfilment > Shipment.
- Click Shipment carriers to view more details.
- Under Add Carrier, click Canada Post (Add your account).
- Enter all of your Canada Post account information including your Canada Post username and account number.
- Click Connect account.
Canada Post carrier rates will now appear when purchasing a shipping label. Please visit your carrier account’s website for more information on how to access your account information.
You can connect to DHL using either your own carrier rates or the negotiated rates that we offer.
DHL negotiated rates are already enabled and available to you. To make DHL your preferred carrier:
- Log in to your Square Dashboard and click Account & Settings > Fulfilment > Shipment.
- Click Shipment carriers to view more details.
- Under the listed carriers, select DHL Express (pre-negotiated rates).
- Select your preferred service level from the drop-down below DHL Express.
To connect to DHL using your personal carrier rates:
- Log in to your Square Dashboard and click Account & Settings > Fulfilment > Shipment.
- Click Shipment carriers to view more details.
- Under Add Carrier, click DHL (Add your account).
- Enter all of your DHL account information requested in the form.
- Click Connect account.
Manage Your Fulfilment Locations
Ship From addresses are where your shipments originate from. You can use them to calculate shipping costs so the carrier knows how far the package will travel. You can validate your addresses to ensure the carrier will recognize it as a valid address.
To review and validate addresses from your fulfilment locations:
Log in to your Square Dashboard and click Account & Settings > Fulfilment > Shipment.
Click Manage addresses to view a list of addresses associated with your fulfilment locations.
Click Validate. Previously validated addresses will have a check mark next to them, but you can click a row to edit the Ship From address.
Enter or update Ship From address details and click Save.
Review the address and click Use suggested, if applicable.
Click Done.
Note: Ship From addresses are prefilled with your business location address. To manage your business locations, go to Account & Settings > Business information > Locations in your Square Dashboard.
Disconnect Your Shippo Account
If you disconnect your Shippo account, you’ll not be able to create or purchase shipping labels. To disconnect your account:
Log in to your Square Dashboard and click Account & Settings > Fulfilment > Shipment.
By Shippo login, click Remove account. You’ll be redirected to the Shipment page in your Square Dashboard.
Click Connect account to reconnect the same account or to connect a different Shippo account.
Note: If you disconnect a Shippo account and attempt to connect a different account, you’ll need to clear any cookies for Squareup.com. Otherwise, Shippo will automatically log in with the previously connected account.
Shippo Support
Your Shippo features, services and account details are managed by Shippo directly. For additional help, visit the Shippo support site.