Square Card FAQ
Review answers to commonly asked questions about using Square Card.
How much does Square Card cost?
Square Card is free to order and has no monthly fees, minimum balance fees, overdraft fees or any other recurring fees. Read more about Square Card.
Square’s payment processing fees fees are separate and still apply.
How do I get a Square Card?
To start using Square Card, you first need to order the card through your Square app.
To order your card, visit the Balance section in your Square app.
Where can I use my Square Card?
You can spend funds with your Square Card anywhere within Canada where Mastercard® business expense cards are accepted (including in-person, online and at ATMs).
Can I use Square Card at an ATM?
Square Card can be used at any ATM that accepts Mastercard®. The maximum amount which can be withdrawn at an ATM is CAD $500 per day, $1000 per week and $2000 per month. Learn more about spending limits.
Note: Square does not charge you any ATM fees, but ATM providers may charge you a fee when you make withdrawals.
Can I change my business name?
If you update your business name prior to ordering your Square Card, your new, updated business name will appear on your Square Card.
If you have already ordered a Square Card and need to change your business name, you can do so if you cancel your current card and re-order a new card.
You can change your business name in your Square app:
Open your Square app > Settings > Account.
Tap on Business Information.
Under Basic Information update your Business Name to 26 characters or fewer.
From your online Square Dashboard on a computer:
Navigate to Account & Settings.
Select Business> Locations.
Select the location associated with your Square card
Update your Business Name to be 26 characters or fewer.
Note. The maximum business name length the manufacturer can print on the Square Card is 26 characters.
Can I change the name on my Square Card?
The Square Card is issued to the Square account owner. While we are not able to change the name associated with your Square account, you are able to create a new Square account with the name of the person you’d like to have on the Square Card.
What happens to transfers when I have a Square Card?
As soon as you order your Square Card, automated transfers to a linked bank account stop since you will automatically have access to your virtual card. You are still able to initiate a transfer at any time with next day transfers for free or instant transfer for a fee.
Why was my Square Card declined?
Transactions can be declined for a number of reasons. Some of the most common reasons are: insufficient funds in your Square Balance, ATM limit reached, unactivated Square Card or incorrect billing postal code or CVC.
How long do pending authorizations take to clear?
Some businesses (e.g. gas stations & hotels) will place a temporary charge on your payment card to ensure that your Square balance has enough funds to cover your purchase.
This pre-authorization happens the moment you use your card and will be reflected on your balance and card spend report until the merchant clears the pre-authorization. Most pending authorizations clear within 3 days, but in rare cases it can take up to 14 days to clear.
How do I dispute a charge on my Square Card?
Before you file a claim:
Ensure the payment has posted to your account and isn’t pending or voided.
Some merchants (e.g. gas stations) will place a temporary hold on your Square Card to authorize your purchase. This temporary hold will be higher than the actual transaction amount, typically CAD $75, or $100. We call these transactions pending authorizations. These pending authorizations can take up to 14 days to clear.
Contact the merchant to try and resolve your concerns. We aren’t able to pursue a claim if you haven’t attempted to resolve the issue with the merchant directly.
If you notice a transaction you didn’t make or have a question about a transaction in your history, you will need to report a claim. To do so, access our Dispute Form to begin the process.
How long does it take to receive a refund on my Square card?
Refunds can take up to 10 business days to post to your account from the date the merchant issues the refund. As soon as Square receives the refund, the funds will automatically appear in your available Square Balance.
If the credit does not post to your Square Card balance within 10 business days from when the merchant issues the refund, please contact Support with documentation of the merchant’s issued refund.
What is my Square Card billing address and how do I edit it?
The billing address associated with your Square Card is the personal home address you provided when you signed up for a Square account. Or, if you were asked to designate a preferred billing postal code when you ordered a Square Card, the information you entered will be your Square Card billing postal code.
You are able to view your billing postal code from the Square Point of Sale app by navigating to Deposits > Square Card, and tapping Billing Address.
You can edit the billing address associated with your Square Card from your online Square Dashboard.
To do so:
From the Balance tab of your online Square Dashboard, navigate to Square Card.
Click Card Management > Billing address.
Select Edit Billing Address
Make your edits and click Save.
What if I’m declined for Square Card?
Eligibility for Square Card requires verification through our banking partner. If your information is not able to be verified you won’t be able to use Square Card, but you can still take advantage of Square’s other transfer options.
How do I deactivate my Square Card?
You can deactivate your Square Card right from the Square app. To do so:
Tap the three horizontal lines to open your app menu.
Select the Balance tab and choose Square Card.
Tap Get help with card > I’d like to cancel my card.
Select Deactivate Card.
Tap Okay or Switch Back to Regular Transfers if you’d like to return to Square’s standard next day transfer schedule.
You can leave feedback on the following screen and press Send, or tap X on the top left to exit the menu.
In case you need to, you can order a new card by selecting I lost my card, My card was stolen or I never received my card.
|Read More about Getting Started with Square Card.|