Troubleshoot DoorDash integration with Square
Troubleshoot setup and onboarding
If you encounter an issue during the set up process for your DoorDash integration, check the following:
DoorDash requires you to have an account with them prior to connecting your Square account through the integration.
Ensure you have at least one menu created in your Square account.
If you have attempted to onboard previously but didn’t complete the process, this may prevent you from attempting to onboard a second time. If you are unable to complete the onboarding process due to this error, please contact DoorDash (mxpsupport@doordash.com) so they can clear the existing in-progress onboarding.
Troubleshoot missing items
If items are missing and not appearing on your DoorDash menu, check the following:
-
Sign in to your Square Dashboard and go to Items & services >Menus.
If the item is not listed in the menu, click Create a menu.
-
If the item is in the menu, click it to open the Edit item page and check the following:
Check the available stock. If an item's stock reaches zero or if it is manually marked as out of stock, DoorDash will remove it completely, instead of listing it as sold out.
Click Locations and ensure the location that is assigned to DoorDash integration is selected.
Under Where it's sold, ensure DoorDash is enabled.
Under Fulfilment, select Online fulfilment methods > Edit and ensure Pickup and Local delivery are selected.
Click Save.
If multiple items are missing and need to be updated, you can update items in bulk.
Sign in to Square Dashboard and go to Items & services > Items >Item library.
Click the tick boxes next to the items’ names, or click the top box to select all items.
In the bottom right corner, click Actions and select the action you need: Update site visibility, Update sales channels, or Update fulfilment methods.
Confirm your change.
Troubleshoot missing menus
If your menu is not displaying on your DoorDash store, check the following:
Sign in to Square Dashboard and go to Items & services >Menus.
Select the missing menu, click the three dots (•••) next to the menu's name, then click Edit menu details.
Click Locations > Edit to check the menu's availability. Ensure it is assigned to the location that is linked to your DoorDash integration.
Click Done > Save.
Troubleshoot the appearance of your menu on DoorDash
There may be some differences in the appearance of your Square menu on DoorDash. The majority of these differences are normal and do not require troubleshooting. Below is a list of differences and a short explanation.
Item description: The text that describes menu items will be different across platforms. DoorDash does not support bold, italics and underlined text. Line breaks or spaces between lines are not supported, which may cause your item description to appear as one large paragraph.
Sorting order: The order in which items and item modifiers are listed are different from how they appear in Square. DoorDash has their own sorting algorithm for items inside a category that are ranked based on popularity and order volume. Item modifiers that are required to add an item to the cart are placed at the top.
Subcategories: DoorDash does not support nested subcategories so any nested subcategory will be flattened when sending categories to DoorDash.
Manage your DoorDash account
Although DoorDash integrates with Square, their account-specific features and services are managed by them directly. If you contact DoorDash support, ensure you receive a support ticket number that can be shared with Square support.
For DoorDash specific questions relating to:
Refunds
DoorDash account billing and fees
DoorDash marketplace facilitator taxes
Customer contact information
Dasher contact information
Promotions and customisations for your DoorDash store
Please browse the DoorDash Help Centre or contact the DoorDash Support team on 1800 958 316.